Senior Systemic & Family Psychotherapist

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Senior Systemic & Family Psychotherapist, London Borough of Waltham Forest

Client: NELFT NHS Foundation Trust

Location:

London Borough of Waltham Forest, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2388bd15d16a

Job Views:

2

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients.

Job overview

In collaboration with our partners and service users across Barking & Dagenham, Havering Redbridge and Waltham Forest, NELFT has launched our Mental Health Transformation Programme and aims to radically transform our whole model of Mental Health care and support. Our intention is not just to redesign care pathways but to develop a new ethos and culture that helps transform how we work together with partners as ‘one team’ sharing care.

Our aims include a greater focus on prevention and wellbeing and delivering more integrated and personalised care closer to home. By working with Primary Care Networks (PCN) and local partners in each borough, NELFT proposes to support plans by using a “neighbourhood” model of care to develop multi-agency, integrated and place-based care to support people with serious mental health needs to receive their care closer to home.

In Barking and Dagenham, as we work towards the neighbourhood model of ‘place-based care’, we have just merged our Access and Brief Intervention Team and our Community Recovery Team into three, locality-based Mental Health & Wellness Teams (MH&WTs), aligned to PCNs. Our aim is to improve the journey of our service users through secondary mental health services with continuity of care and no ‘hand-offs’ from one service to another.

Main duties of the job

• Come and be part of one of our newly launched, integrated Mental Health & Wellness teams in Barking and Dagenham.
• Your responsibilities will include dealing with patient queries on the telephone, booking appointments and managing reception for Barking and Dagenham MHWT service.

Working for our organisation

Starting with NELFT
NELFT places a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement - London

This post attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata).

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process.

Detailed job description and main responsibilities

• Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
• Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with effectively and appropriately.
• Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
• Manage and maintain an efficient administrative system on behalf of others.
• Draft general correspondence on behalf of own service.
• Accurately produce reports, correspondence and documents from a variety of sources.
• Work without supervision and ensure urgent situations are addressed swiftly.
• Ensure workload is managed and prioritised appropriately.
• Establish and maintain electronic and manual filing systems.
• Arrange and take minutes or notes at meetings that are intended for internal review only.
• Input generic data into organisational systems or in-house records.
• Cover other teams/services, where necessary, which may require working on other sites.

Person specification

Qualifications

• NVQ level 2 or equivalent standard of literacy and numeracy

Skills

• Maintaining efficient admin systems
• Understanding of data protection/ confidentiality
• Understand the needs of clients and deal tactfully and sensitively with concerns
• Updating and maintaining systems
• Ability to use own initiative and prioritise workload
• Experience of processing referrals
• Experience of using RIO

Experience

• Experience of working in a healthcare setting
• Working in a busy office environment
• Experience of storing and maintaining records

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.