Senior Support Worker - Stoke - Interim up to 6 months

Eden Futures; Stoke-on-Trent; On-site; GBP 39,240,000 - 41,995,000; Full time

Benefits offered by this job

£500 refer a friend bonus

Job summary

Eden Futures is recruiting Senior Support Workers to join our Supported Living services in Stoke, helping adults in their own homes and the community to live as independently as possible.

We offer development through e-learning, face-to-face training, and tailored development plans, including the Care Certificate and apprenticeships. A £500 refer-a-friend bonus is available, and sponsorship cannot be offered for this position.

Qualifications

• Experience of providing direct support to adults with learning disabilities, autism, mental health needs and/or other complex support needs.
• Sound understanding of person-centered support, safeguarding, dignity, choice, consent and professional boundaries.
• Ability to lead by example, organize shift activities and provide practical guidance to colleagues.

Responsibilities

• Work as part of the frontline team and deliver direct support.
• Lead allocated shifts, coordinate tasks and ensure safe, consistent care.
• Set a positive example by upholding Eden Futures values and professional boundaries.
• Provide clear direction during shifts within plans and policies.
• Support effective handovers with risks and actions communicated clearly.
• Respond calmly to changing situations and seek management guidance when needed.
• Identify and report safeguarding concerns, incidents, and medication errors.
• Follow risk assessments, behaviour support plans, action health plans, and emergency guidance.
• Take appropriate action during emergencies and seek support when needed.
• Maintain safe medication practices within training scope.
• Promote infection prevention, health and safety, and a well-maintained environment.
• Use professional curiosity to challenge unsafe practice and escalate concerns.

Skills

Direct care

Learning disabilities

Autism

Mental health

Person-centered support

Education

Level 3 Diploma in Adult Care

Job description

We are recruiting Senior Support Workers to join the team across our Supported Living services in Stoke, supporting individuals in their own homes as well as out in the community, helping them to live as independently as possible. Head over to our website and check out this video to find out more about life at Eden Futures: https://edenfutures.org/life-at-eden/

But at Eden Futures, we’re more than a supported living provider - we’re a true people’s organisation. In 2025, we were honoured with Investors in People Platinum status, and that achievement reflects our deep commitment to culture, collaboration, and giving our staff a real career in care. Hear from our staff and Expert Partners about why they love working for Eden Futures: https://edenfutures.org/our-people/

When you join us, you’ll discover genuine opportunities to grow. Whether through e-learning, face-to-face training, or your own tailored development plan, we support you every step. We’re proud to offer pathways like the Care Certificate and apprenticeships - real chances to make a difference in people’s lives. See more about learning and development here: https://edenfutures.org/learning-development/

If you’re new to care and support, that’s okay! We’re looking for people who share our values, because that’s what matters most. We hire for values first, skills second. And in our Support Worker roles, we give you interview questions in advance—because we want you to shine as your authentic self. That’s what matters to us. You can read all about our what to expect once you’ve applied with us by clicking here: https://edenfutures.org/work-at-eden/

Oh, and we love celebrating our teams! From annual Care Awards to monthly staff recognition, and long‑service milestones, we ensure you feel valued. We’re an employer people want to stay with. See our recognition page here: https://edenfutures.org/recognition/

*Roles are paid at an hourly rate of £13.50 - equating to an annual salary of £29,484 based on a 42 hour working week. The annual salary shown is as a per annum equivalent for illustration purposes only, this will be pro rata'd based on hours worked.

Once you join us, you’ll also be eligible for our £500 bonus through our refer a friend scheme (unlimited referrals)!

Please note: Eden Futures are unable to offer sponsorship for this position

Main Responsibilities

• Work as part of the frontline team and maintain an active role in delivering direct support.
• Lead allocated shifts, coordinate agreed tasks and help ensure that support is delivered safely and consistently.
• Set a positive example by demonstrating Eden Futures values, professional boundaries, reliability and a solution-focused approach.
• Provide clear direction during the shift within agreed plans, policies and role boundaries.
• Support effective handovers during shifts so that relevant information, risks and actions are communicated accurately.
• Respond calmly to changing situations, seeking management guidance when an issue falls outside the authority of the role.
• Identify, respond to and report safeguarding concerns, accidents, incidents, medication errors and near misses in line with policy.
• Follow risk assessments, positive behavior support plans, health action plans and emergency guidance.
• Take appropriate immediate action during emergencies and seek advice or additional support without delay.
• Maintain safe medication practice within the scope of training and competency.
• Promote infection prevention, health and safety, safe moving and handling and a well‑maintained environment.
• Use professional curiosity, respectfully challenge unsafe or poor practice and promptly elevate unresolved concerns.

The Ideal Candidate

• Experience of providing direct support to adults with learning disabilities, autism, mental health needs and/or other complex support needs.
• A sound understanding of person-centered support, safeguarding, dignity, choice, consent and professional boundaries.
• Ability to lead by example, organise shift activities and provide practical guidance to colleagues.
• Good written and verbal communication skills, including accurate record keeping.
• Ability to remain calm, make safe decisions within role boundaries and elevate appropriately.
• Commitment to equality, diversity, inclusion and the rights of the people we support.
• Willingness to work flexibly in accordance with the needs of the service.

Desirable knowledge, skills and experience

• Level 3 Diploma in Adult Care, or a commitment to achieve this.
• Experience of mentoring, buddying or coaching colleagues.
• Experience of medication administration and electronic care recording systems.
• Knowledge of positive behaviour support and outcome-focused support planning.
• A full driving licence where driving is required by the service.

About The Company

Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.

Our purpose is our people, our culture is Platinum!

Eden Futures has been awarded Platinum accreditation by Investors in People – the highest level of recognition an organisation can achieve. To become a Platinum organisation, Investors in People look for more than just performance – they look for purpose, trust, continuous improvement, and a genuine commitment to wellbeing. They look for companies where:

• Leadership is people-centric and values-driven
• Learning and development are embedded in everyday work
• Engagement is measured, acted on, and constantly improved
• Values are not just written – they’re lived
• Innovation, inclusion, and giving back are part of the culture

At Eden Futures, we often say we’re a true people’s organisation, and this award shows that we truly live up to it. Our people are the heart of our company. This accreditation reflects how we lead, how we support one another, and how we’ve built a culture where every voice matters.

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We are an inclusive employer and make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work u