Senior Support Worker (Recovery)

UK Addiction Treatment Centres; Luton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading rehabilitation provider in Luton seeks a Senior Support Worker to manage a dedicated team and support clients in their recovery journey. You will provide supervision, maintain high standards of care, and ensure adherence to legal and ethical obligations. Ideal candidates will have relevant NVQ qualifications and experience in a similar role. This position offers an opportunity to make a significant impact in clients' lives and includes comprehensive training and development.

Benefits

28 Days Holiday (rising to 33 after 5 years)

Company pension scheme

Training and development opportunities

On-site parking

Blue Light Card discounts

Qualifications

• 2 years' experience within a Support Worker role.
• Previous supervisory or senior support experience in care or rehabilitation.
• Familiarity with CQC standards and compliance.

Responsibilities

• Manage staff coverage and task scheduling.
• Provide guidance and supervision to team members.
• Assist in recruitment, training, and induction.

Skills

Team management

Communication

Risk assessment

Leadership

Education

NVQ Level 3 in Health and Social Care

NVQ Level 4 or 5 in Leadership for Health and Social Care

Certification in Substance Misuse or Addiction

Job description

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Rota week 1: 3 on Week 2: 4 on rotation including weekends

Do you have a passion to help people? Come and work for The UK's leading Alcohol & Drug Rehab provider. Our mission is to provide high quality, person-centred, safe and effective treatment. We believe that anyone experiencing challenges with addiction & mental health is able to recover and achieve their true potential.

Join our mission as a Senior Support Worker, at our centre in Luton!

• You will have endless job satisfaction, and make a difference to people's lives
• You can be a support system for others, and your presence will have a huge impact
• Your experiences as a Support Worker can shape who you are and the decisions you make in life

UKAT Values:

• Integrity & Respect
• Being accountable for our own actions
• Passionate about our services
• Having a humility & hunger to learn
• We LOVE success
• Simplicity & excellence

The benefits of being a Senior Support Worker in the team:

• Supportive PDP
• Training and development opportunities
• 28 Days Holiday rising to 33 Days after 5 continuous years of service
• Company pension scheme
• On-site parking
• Blue Light Card- discounts at thousands of retailers

Main duties of the Senior Support Worker:

• Arrange the rota to ensure staff coverage and task scheduling.
• Provide line management, guidance, and supervision to team members.
• Support recruitment, training, and induction to maintain high standards.
• Assist with medical audits, ensuring compliance and accurate records.
• Perform duties per company policies, QA strategy, CQC standards, and legal obligations.
• Oversee intake, assessment, and discharge processes.
• Support risk management planning, liaising with external parties as needed.
• Ensure client adherence to program rules and manage breaches, including substance testing.
• Offer advice and aftercare referrals for clients to support an abstinent lifestyle.
• Maintain accurate client records and provide data for evaluations.
• Facilitate client transfers between services.
• Assist with medication management, audits, and record-keeping.
• Develop achievable recovery plans with clients.
• Support residents with appointments and transport needs.
• Safeguard clients according to policies and procedures.

Qualifications and Experience required:

• NVQ Level 3 qualification in Health and Social Care or equivalent. (desirable).
• NVQ Level 4 or 5 in Leadership for Health and Social Care (desirable).
• Relevant certification in Substance Misuse or Addiction (desirable).
• 2 year's experience within a Support Worker role.
• Previous experience in a supervisory or senior support role within a care or rehabilitation setting.
• Experience in managing and supervising a team, providing guidance and support.
• Familiarity with CQC standards and compliance.
• Experience in conducting risk assessments and care planning.
• Good verbal and written communication skills at all levels.
• Competent within the demands of the role in Word, Outlook and Excel.
• Ability to develop and review risk management plans.

The Recruitment Process:

• You will have an initial phone conversation with the talent acquisition specialist which will be an informal chat and opportunity to ask questions about the position
• If you are successful in your initial phone conversation, you will be required to undertake an interview on-site or via video conference. (please note that if you have a video interview, you will be required to visit the centre at a later date for a tour)
• Our shortlisted candidates will be notified if they are successful within 5 - 7 working days post interview.