Senior Support Worker

Salutem LD Bidco Ltd/ Salutem LD Bidco II Ltd/ Sal; Worcester; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Employee assistance program

GP online access

Health cash plan

Cancer cover

Cycle to work

Job summary

Salutem Care & Education is seeking a Senior Support Worker to assist the Registered Manager with day-to-day operations, lead the staff team, and maintain a safe, supportive environment across Columbia.

You will deliver person-centred support, promote independence and life skills, and ensure care reflects residents' culture, preferences and needs while meeting regulatory standards.

Qualifications

• NVQ Level 3 in Health & Social Care (or equivalent or happy to work towards this).
• Knowledge of CQC standards, safeguarding, MCA/DoLS, and health & safety requirements.
• Strong communication skills (written and verbal) and ability to build rapport with individuals and families.
• Team-leading ability with high standards and attention to detail.
• Experience with rota planning/complex rostering.
• Flexible approach to working hours.
• Able to travel/commute within a reasonable distance to support the service as needed.

Responsibilities

• Monitor and improve person-centred service delivery.
• Promote and monitor health & safety, including risk assessments and infection prevention and control.
• Ensure staff practice supports people’s care, protection and wellbeing, in line with regulations and standards (including CQC).
• Provide day-to-day guidance and leadership to Support Workers, including coaching and performance support.
• Support recruitment, induction and development of staff, including Care Certificate and mandatory/service-specific training.
• Use IT systems to support management of incidents, training, quality assurance and occupancy.
• Work with external professionals/agencies to support positive outcomes and service development.
• Support effective record keeping and evidence‑based reporting.
• Contribute to medication processes in line with policy (including supporting systems for self‑administration and ensuring checks are completed).
• Support with rota planning and maintaining safe staffing levels (as directed).
• Act as a point of contact in the absence of the Team Leader
• Develop and maintain detailed, person‑centred support plans that promote health, wellbeing, relationships, and diversity, while ensuring compliance with legal and safety standards.
• Implement robust activity plans that encourage autonomy, new experiences, and flexibility, regularly engaging with individuals to seek their views.
• Support individuals in financial planning, medication self‑administration, and regular health reviews, adhering to the Mental Capacity Act principles.
• Tailor the environment to meet individual needs, ensuring Health and Safety policies, including Fire Safety, are followed.
• Recruit and manage staff through robust induction, supervision, and training processes, ensuring person‑centred schedules and personal development plans.
• Deliver outstanding care and support by adhering to Salutem's Quality Assurance framework, embodying core values, and managing incidents according to policies.

Skills

Team leadership

Communication

Rota planning

Flexible hours

Travel willing

Education

NVQ Level 3 in Health & Social Care

Job description

About the Company

Senior Support Worker (40 hours) — Columbia (Salutem Care & Education)

Salary: Competitive (dependent on experience)

Hours: 40 hours per week, worked across 7 days (includes weekends, evenings and occasionally nights)

Location: Columbia

Reporting to: Registered Manager

Contract: Permanent

About Salutem

At Salutem Care & Education, we are #HumanKind. We’re committed to ensuring the people who use our services receive outstanding, enabling support from highly trained and engaged teams in environments that feel homely and comfortable. Our values are Supportive, Ambitious, Loyal, Unique, Transparent, Engaging and Meaningful.

The Role

As a Senior Support Worker, you will support the Registered Manager with the day-to-day organisation and effective running of the service, providing leadership to the staff team and helping to maintain a safe, healthy and supportive environment.

You’ll play a key part in delivering person-centred support that promotes independence, social development and life skills—ensuring support reflects each person’s culture, identity, preferences and needs.

Key Responsibilities

• Support the Registered Manager to monitor and improve person-centred service delivery
• Promote and monitor health & safety, including risk assessments and infection prevention and control
• Ensure staff practice supports people’s care, protection and wellbeing, in line with regulations and standards (including CQC)
• Provide day-to-day guidance and leadership to Support Workers, including coaching and performance support
• Support recruitment, induction and development of staff, including Care Certificate and mandatory/service-specific training
• Use IT systems to support management of incidents, training, quality assurance and occupancy
• Work with external professionals/agencies to support positive outcomes and service development
• Support effective record keeping and evidence‑based reporting
• Contribute to medication processes in line with policy (including supporting systems for self‑administration and ensuring checks are completed)
• Support with rota planning and maintaining safe staffing levels (as directed)
• Act as a point of contact in the absence of the Team Leader
• Develop and maintain detailed, person‑centred support plans that promote health, wellbeing, relationships, and diversity, while ensuring compliance with legal and safety standards.
• Implement robust activity plans that encourage autonomy, new experiences, and flexibility, regularly engaging with individuals to seek their views.
• Support individuals in financial planning, medication self‑administration, and regular health reviews, adhering to the Mental Capacity Act principles.
• Tailor the environment to meet individual needs, ensuring Health and Safety policies, including Fire Safety, are followed.
• Recruit and manage staff through robust induction, supervision, and training processes, ensuring person‑centred schedules and personal development plans.
• Deliver outstanding care and support by adhering to Salutem's Quality Assurance framework, embodying core values, and managing incidents according to policies.

What We’re Looking For (Essential)

• NVQ Level 3 in Health & Social Care (or equivalent or happy to work towards this)
• Knowledge of CQC standards, safeguarding, MCA/DoLS, and health & safety requirements (e.g., manual handling, food hygiene, medication)
• Strong communication skills (written and verbal) and ability to build rapport with individuals and families
• Team‑leading ability with high standards and attention to detail
• Experience with rota planning/complex rostering
• Flexible approach to working hours
• Able to travel/commute within a reasonable distance to support the service as needed

Desirable

• NVQ Level 3 in Health & Social Care
• Experience of medication management
• Support plan writing

Why Join Us?

• A chance to develop your leadership career in a values-led organisation
• Ongoing training and development, including support with mandatory and service‑specific learning
• A role where you can make a meaningful difference every day

About The Role

As a Senior Support Worker, you’ll be instrumental in providing high-quality, enabling care, facing new challenges and rewards daily. Your leadership and expertise are key to our success.

About You

• Compassionate and Empathetic: Naturally caring and understanding.
• Strong Communicator: Excellent interpersonal and communication skills.
• Detail‑Oriented and Organised: Able to manage multiple tasks efficiently.
• Proactive and Innovative: Always looking for ways to improve care delivery.
• Committed to Diversity and Inclusion: Respectful of all backgrounds and beliefs.
• Team Player: Collaborative and supportive within the team.

Our Core Values

• Supportive: Helping everyone reach their full potential.
• Ambitious: Striving for the best outcomes.
• Loyal: Prioritising our staff and the people we support.
• Unique: Innovating without compromising quality.
• Transparent: Fostering openness and mutual respect.
• Engaging: Partnering with everyone involved.
• Meaningful: Offering fulfilling opportunities.

Why Choose Us

• Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support.
• Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support.
• Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance.
• Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities.

Still not convinced?

• Recognised as a Top Employer United Kingdom 2026 by the Top Employers Institute.
• Named among the Top 100 Global Inspiring Workplaces by Inspiring Workplaces.
• Proud to be a Disability Confident Committed employer.

Salutem Care and Education is dedicated to protecting and promoting the well‑being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre‑employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.