Senior Support Worker

National Care Group Ltd; New Milton; In loco; GBP 15.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Joining bonus

Refer a Friend

Career progression

Paid DBS check

Flexible working

Training & qualifications

Inclusive culture

Descrizione del lavoro

National Care Group Ltd invites applications for a Senior Support Worker at Apple House in New Milton. You will lead shifts and provide person-centred support to residents, guiding staff to follow care plans, safeguarding guidance, and routines while fostering independence and dignity.

You will build trusting relationships with residents and families, monitor wellbeing, and escalate concerns promptly. A supportive team environment offers development, training, and recognition for outstanding

Competenze

• Experience providing high-quality support within adult social care.
• Ability to lead or coordinate a shift and support colleagues effectively.
• Sound understanding of safeguarding, medication safety, risk management and person-centred practice.
• Clear written and verbal communication skills.
• Good judgement, organisation and the confidence to elevate concerns.
• Resilience, accountability and willingness to ask for guidance when needed.
• Commitment to learning, recognised qualifications and continuous improvement.

Mansioni

• Lead shifts confidently and ensure support is safe, respectful, organised and person-centred.
• Build trusting relationships and communicate in ways each person understands.
• Promote choice, independence, dignity, privacy and involvement in everyday decisions.
• Guide colleagues to follow support plans, risk guidance, health protocols and agreed routines.
• Delegate tasks fairly while remaining visible and actively involved in support.
• Support with personal care, medication, meals, activities, appointments and community access where required and trained.
• Notice changes in health, wellbeing, behaviour or communication and escalate as needed.
• Maintain high-quality records describing choices, support provided, concerns, actions and outcomes.
• Complete effective handovers and ensure important information reaches the right people promptly.
• Respond to incidents and safeguarding concerns per procedures.
• Coach colleagues through good role modelling, constructive feedback and day-to-day support.
• Work with managers, families and professionals to achieve positive outcomes.

Conoscenze

Lead shifts

Communication

Safeguarding

Medication safety

Risk management

Person-centred care

Team leadership

Descrizione del lavoro

SENIOR SUPPORT WORKER

Apple House | New Milton, Dorset

HOURS Up to 39 hours available

PAY £13.61 per hour

ROLES: Senior Support Worker

Do you dare to make a difference?

The people at Apple House want a senior colleague who is kind, cheerful and trustworthy; someone who listens, respects their choices, notices what matters and helps the whole team provide consistent, person-centred support.

At Apple House, being senior is about more than overseeing a shift. It is about leading by example, protecting people's rights, helping colleagues understand each person well and making sure daily support reflects the life each person wants to live.

Meet the people you will support

Four people live at Apple House. Each person has individual strengths, interests, routines and preferred ways of being supported.

Choice and familiar routines: One person enjoys community walks, television and calm, consistent support that respects her established routines and choices.

Independence and trusted relationships: One person enjoys cooking, shopping, helping around the home and making her own choices with support from people she knows and trusts.

Friendships, activities and purpose: One person enjoys yoga, the gym, music, local trips, seeing friends and contributing to everyday tasks in his home.

Personal space and being heard: One person enjoys favourite programmes, arranging her belongings and having her room and support provided in the way she prefers.

The right Senior Support Worker will help colleagues see the whole person, not just the task, and will make sure people's voices shape every shift.

What you will do

• Lead shifts confidently and make sure support is safe, respectful, organised and person-centred.
• Build trusting relationships and communicate in ways each person understands.
• Promote choice, independence, dignity, privacy and involvement in everyday decisions.
• Guide colleagues to follow support plans, risk guidance, health protocols and agreed routines consistently.
• Delegate tasks fairly while remaining visible and actively involved in support.
• Support with personal care, medication, meals, activities, appointments and community access where required and trained.
• Notice changes in health, wellbeing, behaviour or communication and ensure appropriate action and escalation.
• Maintain high-quality records that clearly describe choices, support provided, concerns, actions and outcomes.
• Complete effective handovers and make sure important information reaches the right people promptly.
• Respond to incidents and safeguarding concerns in line with agreed procedures.
• Coach colleagues through good role modelling, constructive feedback and day-to-day support.
• Work collaboratively with managers, families and professionals to achieve positive outcomes.

What the people at Apple House need from you

• Kindness, patience and a genuine interest in each person.
• A cheerful, positive manner without being controlling or bossy.
• Excellent listening skills and the confidence to act on what people communicate.
• Reliability, consistency and the ability to follow through on commitments.
• Respect for personal space, routines, preferences, relationships and cultural identity.
• A strengths-based approach that encourages people to do as much as possible for themselves.
• Calm leadership during difficult or unexpected situations.
• The confidence to challenge poor practice and reinforce high standards.
• Fairness and the ability to support colleagues to work as one team.
• A commitment to making every shift meaningful, not simply task-focused.

About you

• You will understand that seniority brings both practical responsibility and the opportunity to shape a positive culture. You will bring:Experience providing high-quality support within adult social care.
• The ability to lead or coordinate a shift and support colleagues effectively.
• A sound understanding of safeguarding, medication safety, risk management and person-centred practice.
• Clear written and verbal communication skills.
• Good judgement, organisation and the confidence to elevate concerns.
• Resilience, accountability and a willingness to ask for guidance when needed.
• A commitment to learning, recognised qualifications and continuous improvement.

What you can expect

• £500 joining bonus
• A welcome payment in line with the advertised offer.
• Refer a FriendUnlimited £300 refer a friend scheme.
• Career progressionAccelerated career paths within National Care Group.
• Training and qualificationsRecognised qualifications with paid specialist training.
• Flexible workingFlexible working patterns where available.
• Inclusive cultureA supportive culture with progressive wellbeing support.
• Paid DBSYour required DBS check is paid for.
• Meaningful leadershipThe opportunity to improve people's experiences every day.“Please lead a team that listens to us, knows what matters to us, keeps its promises and helps us live our lives in the way we choose.”

Ready to lead by example?

National Care Group is committed to safeguarding and promoting the welfare of adults who may be at risk. All colleagues are expected to share this commitment, report concerns and follow agreed safeguarding procedures. We are also committed to building a diverse, inclusive and authentic organisation.