Senior Support Worker

Caretech UK Ltd; Ilford; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Recommend A Friend Bonus

Up to 28 Days Holiday

Free DBS Check

Blue Light Card

Stakeholder Pension

Employee Assistance Programme

Job summary

CareTech is recruiting a Senior Support Worker for High Road Service in Ilford, Essex. You will lead a small team, ensure high-quality, person-centred care, and support adults with learning disabilities, autism and mental health needs.

The role involves coordinating activities, maintaining records, and taking part in on‑call duties. The service is accessible by public transport and offers progression opportunities, DBS checks, and a supportive environment.

Qualifications

• Experience leading a team in a care setting.
• Strong communication skills, written and verbal, with families and professionals.
• Ability to deliver person-centred support and develop care plans.

Responsibilities

• Lead and supervise a team of Support Workers, providing guidance and day-to-day direction.
• Deliver and oversee high-quality, person-centred support, following and updating care plans.
• Coordinate activities, appointments, and community engagement for the people we support.
• Maintain accurate records, incident reports, and reviews.

Skills

Team leadership

Communication

Person-centred care

Education

Level 3 Diploma in Health & Social Care

Job description

Senior Support Worker

Location: Ilford Essex

Rate: £14.03 per hour

Permanent | Full-time | 37.5 hours per week (rota-based)

Please note: We are unable to consider Skilled Worker or Student Visa applicants for this role

‘Extraordinary Days, Every Day’

At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs.

We are recruiting a Senior Support Worker to join our service in Ilford,Essex supporting adults with learning disabilities, autism, and mental health needs. Whether you’re new to care or experienced, this is an opportunity to build a rewarding, long-term career - any truly make a difference!

About the Service – High Road

High Road Service in Ilford is accessible by public transport, there is a bus stop 1-minute walking distance from the service and 2 local train stations, Ilford and Seven Kings. High Road has a front area car park and is surrounded by local shops, cafés and a shopping centre. We are providing individuals with practical and emotional care, enabling them to lead as ordinary life as they can achieve. High Road accommodates 7 service users who need support with learning disabilities, physical disabilities, wheelchair use, epilepsy, minimal challenging behaviours.

You will be working alone and as part of a team supporting people with various needs, such as Learning Disabilities, Mental Health, and Autistic Spectrum Disorders.

You will have a person-centred approach to supporting people with their day-to-day living in order to provide a caring, safe and effective service that is responsive to the needs of the people we support. This will include providing support with household tasks, meal planning and preparation, maintaining relationships with their family and friends and with accessing the community.

Service User Interests

The people we support enjoy a wide range of activities, and Support Workers play a vital role in enabling these experiences, including:

• Arts and crafts
• Days out such as Theme Parks, Meals out, Social activities, Christmas markets etc.
• Holidays and short breaks
• Walks in the local park and community
• Cooking and baking to develop life skills

The Role

You will:

• Lead and supervise a team of Support Workers, providing guidance, role‑modelling, and day‑to‑day direction.
• Deliver and oversee high‑quality, person‑centred support, ensuring support plans are followed, reviewed, and updated.
• Coordinate and participate in meaningful activities, appointments, and community engagement for the people we support.
• Maintain high standards of record‑keeping, completing documentation, incident reports, and reviews professionally.
• Participate in the Senior On‑Call rota, responding to staff queries, incidents, and operational needs as required.

Who We’re Looking For

We’re seeking someone who is:

• Confident in leading a team within a care environment
• Passionate about person-centred support
• Professional, proactive, and resilient
• Able to work independently while also supporting and motivating others
• Skilled in communication (written and verbal)
• Caring, patient, respectful, and calm under pressure
• Able to manage challenging situations with confidence
• Flexible and reliable, with the ability to work rota-based shifts including Senior On-Call
• Committed to maintaining high-quality standards and excellent practice

Requirements

• Willingness to work towards Level 3 Diploma in Health & Social Care
• Ability to work unsociable hours on a rota basis
• Drivers desirable but not essential
• Committed to maintaining high-quality standards and excellent practice

What We Offer

• Recommend A Friend Bonus
• Up to 28 Days Holiday, inclusive of Bank Holidays
• Free DBS Check
• Blue Light Card
• Stakeholder Pension
• Free Employee Assistance Programme
• Annual Employee Awards Evening
• Employee Recognition Schemes
• Ongoing training with clear career progression opportunities, including access to qualifications up to degree level
• CareTech Foundation - Opportunity to apply for family and friend’s grant

Our Values

• Friendly
• Positive
• Innovative
• Empowering
• Person-Centred