Senior Support Engineer | Europe Remote

n8n; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Senior Support Engineer to join their dynamic team. This role offers the chance to provide exceptional support to enterprise clients and community members, ensuring high customer satisfaction. You'll engage with users, troubleshoot complex issues, and collaborate with engineering to enhance product usability. With a focus on workflow automation and AI, this position allows you to deepen your technical expertise while contributing to a rapidly growing startup. If you're passionate about helping others and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 5+ years in technical support or customer-facing engineering role.
• Strong understanding of workflow automation and integrations.

Responsibilities

• Provide technical support via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to workflows and integrations.

Skills

Technical Support

Workflow Automation

APIs

JavaScript

Node.js

Docker

Problem-Solving

Communication Skills

Tools

Kubernetes

Job description

Join to apply for the Senior Support Engineer | Europe Remote role at n8n

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.

We were founded at the end of 2019 and currently:

• Are a diverse team of over 90 talented people. Our annual recurring revenue is growing 3x year-over-year.
• Have over 85k GitHub stars, ranking in the top 100 most popular projects of all time on Github.
• Are Europe's 25th fastest growing startup in 2024 according to Sifted.
• Have secured a total of $58m in funding, including Sequoia's first seed investment in Germany and most recently a €35m Series B in February 2025 led by Highland.

We are looking for a Senior Support Engineer in Europe to ensure our users, from enterprise clients to community members, receive top-tier support. You will have the opportunity to set standards for customer satisfaction and deepen your knowledge of the low-code & AI landscape while helping build a world-class support team.

Responsibilities:

• Provide technical support via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflows, integrations, and performance.
• Collaborate with engineering to escalate and resolve complex issues.
• Create and update documentation, FAQs, and knowledge base articles.
• Identify common issues and develop solutions to improve reliability and user experience.
• Engage with the community by answering questions and sharing best practices.

Requirements:

• 5+ years in a technical support or customer-facing engineering role, preferably with enterprise support experience.
• Willingness to participate in an on-call rotation for after-hours support.
• Strong understanding of workflow automation, APIs, and integrations.
• Knowledge of networking concepts such as DNS, HTTP/HTTPS, TCP/IP.
• Proficiency in JavaScript, Node.js, and Docker.
• Kubernetes experience is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to explain technical concepts to non-technical users.
• Passion for helping users and enhancing product usability.

n8n is an equal opportunity employer and values diversity. We can sponsor visas for Germany; for other countries, you must have the right to work. Our company language is English. We are committed to diversity, inclusion, and belonging, as detailed in our initiatives: Diversity, Inclusion and Belonging at n8n.