Senior Support Engineer

Investigo; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading college is seeking a full-time Senior Support Engineer to join their Service Delivery team. The role requires strong troubleshooting skills and relevant qualifications, providing technical support across various campuses and working collaboratively with a dynamic team. Benefits include discounts, free parking, and a commitment to training and development.

Benefits

Cycle-to-work scheme

Free on-site parking

Pension

Generous holiday scheme

Time off at Christmas

Early finishes on Fridays

Qualifications

• Appropriately qualified with experience in a similar role.
• Technical knowledge of Windows 11, MacOS, IOS/Android devices.
• Understanding of ITIL processes for incident and change management.

Responsibilities

• Provide technical support for curriculum implementation and business operations.
• Install, configure, and resolve issues with hardware and software.
• Diagnose problems and evaluate situations to provide effective solutions.

Skills

Troubleshooting

Problem Diagnosis

Communication

Time Management

Education

HNC / HND / Degree in a technical IT-related subject

ITIL Foundation Certificate

Tools

Microsoft Configuration Manager

Azure AD

Intune

Job description

A well known college are looking to recruit a full-time Senior Support Engineer within their Service Delivery team.

The college are looking for an appropriately qualified and experienced individual to work within their IT & Systems team across the campuses in Watford, Luton and Hemel Hempstead.

You'll work alongside a team to provide technical support for curriculum implementation and business operations. It's important to have strong troubleshooting skills at a second-line level, along with hands-on experience in installing, configuring, and resolving issues with hardware and software.

You should also be confident in diagnosing problems, evaluating situations, and coming up with effective solutions.

The role requires the ability to work both independently and as part of a team, as well as within the wider organisation. Good communication and time management skills are essential. Relevant qualifications and prior experience in a similar role are required.

Qualifications/Expertise required:

• HNC / HND / Degree / professional technical qualification in a technical IT-related subject
• ITIL Foundation Certificate
• Microsoft Configuration Manager
• Azure AD and Intune

Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and Intune Deployment/Reporting,

Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications.

You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you'll be actively encouraged to upskill.

You can access a wide range of discounts and benefits, including a cycle-to-work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas, and early finishes on a Friday.

If interested, please apply today.

The college is positive about disabled people. If you need help applying for this role please contact [e-mail]