Senior Support Engineer

CircleCI; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading CI/CD solutions provider is seeking a Support Engineer in London to deliver top-notch post-sales technical support. Your responsibilities include resolving technical issues, advocating for customer needs, and contributing to product improvements. Ideal candidates have over 2 years of relevant experience, strong communication skills, and proficiency with *nix systems and Git. This role is a great opportunity for professional growth.

Qualifications

• 2+ years in technical support, engineering, or related experience.
• Experience debugging and working directly with end-users.
• Proficiency with *nix systems and scripting.

Responsibilities

• Resolve support tickets and assist customers with technical issues.
• Develop troubleshooting methodologies and contribute to the support knowledge base.
• Gather customer feedback to inform product development.

Skills

Technical support experience

Debugging

Communication skills

Relationship-building

Knowledge of networking

Scripting proficiency

Tools

Git

Docker

Kubernetes

AWS

GCP

Azure

Job description

Job Title: Support Engineer

As a Support Engineer, you will provide first-class post-sales technical support to our clients. You will be the primary contact for technical questions and requests, working closely with customers to resolve issues and improve their experience with CircleCI. Your role involves troubleshooting, creating knowledge articles, and acting as the voice of the customer to drive product improvements.

You will collaborate with the Customer Engineering team, which includes Technical Success Managers and Success Engineers, to ensure customer success from onboarding to scaling solutions. This position offers opportunities for growth within the organization.

Responsibilities:

1. Resolve support tickets and assist customers with technical issues
2. Develop troubleshooting methodologies and contribute to the support knowledge base
3. Gather customer feedback to inform product development
4. Advocate for the CircleCI platform and participate in on-call rotations

Qualifications:

• 2+ years in technical support, engineering, or related experience
• Experience debugging and working directly with end-users
• Ability to relate business problems to technical solutions
• Proficiency with *nix systems and scripting
• Familiarity with Git and GitHub
• Strong communication and relationship-building skills
• Knowledge of networking, security, and infrastructure

Preferred Skills:

• Experience with build, test, deployment automation
• Knowledge of Docker, Linux containers, Kubernetes
• Experience with cloud platforms like AWS, GCP, or Azure
• Understanding of distributed systems and debugging

CircleCI values continuous learning and diversity. We provide accommodations for applicants with disabilities. Join us in transforming the software development process with innovative CI/CD solutions.