Senior Support Engineer

Investigo; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A well-known college seeks a full-time Senior Support Engineer to join their Service Delivery team. The role involves providing technical support across campuses with a focus on operational effectiveness and requires strong problem-solving skills. The ideal candidate will hold relevant IT certifications and have hands-on experience with various technical systems. Opportunities for training and professional development are available, along with a range of benefits.

Benefits

Cycle-to-work scheme

Free on-site parking

Pension scheme

Generous holiday scheme

Time off at Christmas

Early finishes on Fridays

Qualifications

• Qualifications in IT-related subjects.
• Relevant experience in a similar role required.
• Knowledge of ITIL processes and hardware asset management.

Responsibilities

• Provide technical support for curriculum implementation.
• Work independently and within a team.
• Diagnose problems and propose effective solutions.

Skills

Troubleshooting

Technical Support

Problem Solving

Communication

Time Management

Education

HNC / HND / Degree / professional technical qualification in a technical IT-related subject

ITIL Foundation Certificate

Tools

Microsoft Configuration Manager

Azure AD

Intune

Job description

A well known college are looking to recruit a full-time Senior Support Engineer within their Service Delivery team.

The college are looking for an appropriately qualified and experienced individual to work within their IT & Systems team across the campuses in Watford, Luton and Hemel Hempstead.

You'll work alongside a team to provide technical support for curriculum implementation and business operations. It's important to have strong troubleshooting skills at a second-line level, along with hands-on experience in installing, configuring, and resolving issues with hardware and software.

You should also be confident in diagnosing problems, evaluating situations, and coming up with effective solutions.

The role requires the ability to work both independently and as part of a team, as well as within the wider organisation. Good communication and time management skills are essential. Relevant qualifications and prior experience in a similar role are required.

Qualifications/Expertise required:

• HNC / HND / Degree / professional technical qualification in a technical IT-related subject
• ITIL Foundation Certificate
• Microsoft Configuration Manager
• Azure AD and Intune

Technical skills: Knowledge of Windows 11, MacOS, IOS/Android devices, multifunction printers, Active Directory, networking, SCCM and Intune Deployment/Reporting,

Non-technical skills: Working knowledge of ITIL processes for Incident, Problem and Change management, Hardware Asset management, and service desk applications.

You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do, so you'll be actively encouraged to upskill.

You can access a wide range of discounts and benefits, including a cycle-to-work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas, and early finishes on a Friday.

If interested, please apply today.

The college is positive about disabled people. If you need help applying for this role please contact [e-mail]