Senior Support Engineer

ZipRecruiter; England; Remote; GBP 80,000; Full time

Job summary

A design-led healthcare technology company is seeking a Senior Support Engineer who is adept at solving real customer problems. This fully remote role requires strong experience in Ruby on Rails and proficiency in React and PostgreSQL. Your work will have a meaningful impact on Doctors and patients. A competitive salary of up to £80k / $100k is offered along with a calm and supportive culture.

Benefits

Fully remote with flexible working

Meaningful product impacting Doctors

Calm and supportive culture

Direct involvement in product decisions

Competitive salary

Qualifications

• Strong experience with Ruby on Rails (Rails 7, Ruby 3.4).
• Proficiency with React, TypeScript/JavaScript, and PostgreSQL.
• Comfort working in a Linux-based environment (AWS ECS, command line).
• Great debugging and troubleshooting skills.
• Fluent, friendly communication with non-technical users.
• Proactive and independent mindset.

Responsibilities

• Investigate and resolve bugs raised by Customer Support Specialists.
• Make small-to-medium feature tweaks.
• Write Ruby scripts for data cleanup or updates.
• Collaborate to triage, prioritize, and resolve issues.
• Deliver small fixes to production regularly.

Skills

Ruby on Rails

React

TypeScript/JavaScript

PostgreSQL

Linux

Debugging

Communication

Job description

Job Description

Full Stack Support Engineer (Ruby on Rails, TypeScript/JS, React, Postgres, Linux)

Fully Remote (European time zones only)| Full-Time | Up To £80k / $100k per year DOE

About Our Client

Our client is a , design-led healthcare technology company helping over 1500 private Doctors across the UK run their practices more effectively and efficiently with their web and mobile platform, along with hundreds of thousands of their patients. For too long, medical software has been clunky, user-hostile and complicated, and they are changing that. Several customers have independently described them as ’the Apple of practice management software’.

They are a bootstrapped, profitable and remote-first company of 25 people with 6 Full Stack Engineers including the company’s founder, Dominic. Having been remote from day one, they fully believe in its benefits. They do have a lovely office in London by the river for in-person collaboration when required, but this is not mandatory as they know some like in-person working and some prefer fully remote.

About You

Our client is looking for a Senior Support Engineer who thrives on solving real customer problems through hands-on technical work. You’ll sit at the intersection of their support, engineering, and data migration teams – a true technical generalist who enjoys variety.

This is a great fit for a strong Developer who wants to take full ownership of debugging, fixing, and enhancing real-world product issues that impact Doctors and patients.

You’ll Work On:

• Investigating and resolving bugs or issues raised by our client’s team of Customer Support Specialists.
• Making small-to-medium feature tweaks (e.g. modifying exports, adjusting logic).
• Writing Ruby scripts and jobs for post-migration data cleanup or updates.
• Collaborating withDevelopers and support staff to triage, prioritise, and resolve issues.
• Delivering small fixes to production regularly and reliably.

What They’re Looking For:

• Strong experience with Ruby on Rails (Rails 7, Ruby 3.4).
• Proficiency with React, TypeScript/JavaScript, and PostgreSQL.
• Comfort working in a Linux-based environment (AWS ECS, command line).
• Great debugging and troubleshooting skills – you enjoy getting to the root of problems.
• Fluent, friendly communication – especially with non-technical users.
• A proactive, independent mindset – you get things done without hand holding.
• You must be located within GMT/BST ±3 time zones and be available during UK working hours (typically 9am – 5.30pm).

Nice To Have:

• Sysadmin experience.
• Experience supporting SaaS products or working closely with support teams.

Why Join Our Client?

• Fully remote with flexible working, based around UK hours.
• Meaningful product used by thousands of Doctors and patients every day.
• Calm, supportive, and highly autonomous culture.
• Direct involvement in product decisions and fixes that impact real people.
• Competitive salary – Up to £80k / $100k depending on experience.