Senior Support and Installations Technician

Green Recruitment Company; South Kesteven; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative environmental and sustainability firm is seeking a Senior Support and Installations Technician to join their dynamic team. This remote position offers a unique opportunity to manage installations and provide technical support while working closely with clients to ensure seamless service transitions. The ideal candidate will have a strong background in telecoms, particularly with VOIP and networking, and possess excellent problem-solving skills. Join a forward-thinking company that values career growth and offers the chance to lead a small team in the near future, making a significant impact in a rapidly evolving industry.

Qualifications

• 3+ years in technical support installation within telecoms.
• Extensive knowledge of Hosted VOIP, Networking, and WiFi.

Responsibilities

• Provide technical support and installation maintenance for customer products.
• Ensure smooth transitions from previous service providers.

Skills

Strong communication skills

Proactive problem-solving skills

Attention to detail

Ability to grasp new concepts

Education

SCQF Level 5 or 6 English and Maths

SCQF Level 5 Physics

ITIL Foundation

Tools

Microsoft Office

CRM Systems

Job description

The Green Recruitment Company is working with an Environmental and Sustainability Business seeking a Senior Support and Installations Technician with cloud-based communication solutions background.

This is a remote (field-based) position offering career growth.

The role would require the technician to spend about 60% of time visiting client sites (remote from home) and require one day a week in-office, with standby duties.

With the current growth in the business, the opportunity would be great for someone willing and ready to take up a Senior role managing a small team in the near future.

The ideal candidate would be asenior support and installations technician with an aptitude for technology, extensive knowledge of VOIP along with experience in both fixed and mobile telecoms, wireless configuration and a knowledge of challenges faced by businesses in relation to telecoms and connectivity in this rapidly evolving industry.

Purpose of this role:

The Senior Support and Installations Technician will be responsible for technical support, configuration and installation maintenance of customer products and services towards a smooth transition from their previous service provider, as well as providing prompt and timely resolutions to service interruptions.

Requirements:

Qualifications required: SCQF Level 5 or 6 English and Maths, SCQF Level 5 Physics; ITIL Foundation

Experience and Technical Requirements:

• Minimum of 3 years’ experience working within a technical support installation technician role in the telecoms industry

• Extensive knowledge of Hosted VOIP, Networking and WiFi

• Experience of dealing with third party service providers

• Experience using Ms Office and working on a CRM Systems

• Drivers Licence, Personal vehicle use for business purposes

Desirable Experience:

• Experience working with Gamma, 8x8, NFON products

• Experience working with Draytek and Unifi managed hardware

Skills required:

• Strong communication skills – a good telephone manner and the ability to communicate both verbally and in writing in a professional manner

• Professional presentation with a flexible positive attitude

• Good proactive problem-solving skills

• Ability to understand the needs of our customers, keeping them in mind when taking actions or making decisions

• Excellent attention to detail and strong numeric skills

• Ability to grasp new concepts and terminology and learn new systems and services quickly