Senior Support Analyst /IT Support Engineer

Randstad Technologies Recruitment; North East; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT recruitment agency is seeking an experienced LTS Senior Support Analyst to deliver 1st and 2nd line IT support in Newcastle. This fully onsite role requires excellent customer service skills and technical proficiency with both PC and Mac systems. The ideal candidate will effectively manage user needs and IT assets, contributing to a high-performing local technology support team.

Qualifications

• Excellent customer service skills are paramount for success.
• Proven experience in a busy IT support environment.
• Hands-on experience with both PC and Mac support.

Responsibilities

• Provide focused, efficient, and professional IT support.
• Support and troubleshoot issues across PC and Mac systems.
• Manage and support user needs with audio-visual equipment.
• Take responsibility for managing and maintaining IT assets.
• Act as local support leveraging specialist teams.

Skills

Customer Service Excellence

Technical Proficiency

Willingness to Learn

Job description

Are you a highly skilled and customer-focused IT professional ready for a dynamic contract opportunity? We are seeking an LTS Senior Support Analyst to join a high-performing Local Technology Support (LTS) team. This critical role acts as the primary point-of-delivery for 1st and 2nd line IT support, ensuring the continuous, smooth operation of key entities within the organization.

Key Details

• Job Title: LTS Senior Support Analyst - IT Customer Service Representative

• Location: Newcastle, Cobalt Business Park (Fully Onsite)

• Contract Duration: 1 Year

Responsibilities

• 1st and 2nd Line Support: Provide focused, efficient, and professional first and second line technical support to end-users.

• Multi-Platform Troubleshooting: Possess strong technical acumen to support and troubleshoot issues across PC (Windows) and Mac operating systems and hardware.

• Audio-Visual (AV) Assistance: Manage and support user needs related to audio-visual equipment.

• IT Asset Management: Take responsibility for managing, tracking, and maintaining IT assets, including the provisioning of new IT assets for users.

• Collaboration: Act as the local point of support while leveraging support from multiple specialist technical and project teams within the wider organisation.

Required Professional Skills

• Customer Service Excellence: Excellent customer service skills are paramount for success in this role.

• Technical Proficiency: Proven experience working in a busy IT support environment with hands-on experience in PC and Mac support.

• Willingness to Learn: A professional commitment to continuous learning and technical adaptability is required.

If you are a dedicated support professional looking to contribute your expertise to a vital local team, we encourage your application.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.