Senior Subsidence Claims Manager

Claims Consortium Group; Cardiff; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A leading company in claims management is seeking a skilled professional for a key role in end-to-end subsidence claims management. You will oversee high-value repair claims, ensuring smooth progress and effective communication with stakeholders. Ideal candidates will have experience in technical property claims, particularly in subsidence, and be working towards Cert CII.

Qualifications

• Experience in handling subsidence claims is required.
• Construction knowledge related to repair of buildings is advantageous.
• Working towards Cert CII is expected.

Responsibilities

• Manage a caseload of high-value, complex repair claims.
• Support the Surveyor and Repair team in achieving goals.
• Ensure claims meet required SLAs and progress efficiently.

Skills

Technical property claims handling

Communication

Problem resolution

Education

Cert CII

Job description

We’re looking for a skilled professional with a solid track record in end-to-end subsidence claims management, with a particular focus on the complex and sensitive Repair Phase.

In this key role, you’ll take ownership of a caseload of high-value, technically demanding repair claims, leading communication with policyholders, managing contractors, and driving repairs to resolution.

You’ll be supported by our in-house Technical Subsidence Specialist, Surveyor, and Repair Team Coordinator to ensure claims progress smoothly, stakeholders stay informed, and customer expectations are expertly managed every step of the way.

Location

Hybrid, with our Cardiff office.

Salary

£27K - £30K DOE

What you will be doing:

1. Take ownership of a caseload of Higher Value, Complex Repair claims through to completion.
2. Support the Surveyor and Repair team to enable them to drive their own caseloads through to conclusion.
3. Assist the Head of Product and Operations Manager in achieving monthly and yearly revenue goals.
4. Raise invoices for the Subsidence team and maintain revenue logs.
5. Maintain full understanding and awareness of the caseload to progress claims towards repairs.
6. Maintain reserves and approved costs at all times.
7. Own the resolution of issues within your area of influence and encourage others to do the same.
8. Ensure cases meet all required SLAs and that claims progress efficiently.
9. Handle policy queries and ensure correct application of policy terms.
10. Handle subsidence-specific aspects such as correct ABI application.

What we need from you:

• Experience in technical property claims handling and complaints, especially for Subsidence.
• Achieved Cert CII and working towards Cert CII.
• Construction knowledge related to repair of a wide range of buildings is advantageous.
• Specialist experience in subsidence is required.

We encourage candidates from diverse backgrounds to apply, even if they do not meet every qualification listed. We value an inclusive workforce where everyone can be their authentic selves.