Senior Stylist - Gunwharf Quays

ALLSAINTS Retail Limited; Portsmouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Senior Stylist to join their dynamic team in Portsmouth. This role is pivotal, linking products with customers while providing exceptional service and mentoring fellow stylists. You'll manage store operations, engage with customers both in-store and online, and ensure a vibrant shopping experience. With a generous wardrobe allowance and opportunities for career progression, this position is perfect for fashion enthusiasts eager to grow within a supportive and inclusive environment.

Benefits

Generous wardrobe allowance

Team commission scheme

Employee discounts

Health plans

Wellbeing support

Up to 33 days of leave

Mental health support

Qualifications

• Minimum one year of stylist experience at AllSaints.
• Demonstrated mastery in product knowledge and team leadership.

Responsibilities

• Manage store operations, including opening and closing procedures.
• Engage customers to identify selling opportunities and close sales.

Skills

Stylist Experience

Customer Service

Team Leadership

Problem-Solving Skills

Fashion Knowledge

Job description

Portsmouth, England, United Kingdom, Fixed-term

We're a global brand made up of a diverse mix of talented people across various roles. Our products are designed in-house and produced by a select group of suppliers and artisans worldwide, adhering to sustainable standards.

We are embarking on an exciting journey and are seeking new team members eager to contribute to our growth.

The role

Our senior stylists serve as the vital link between our products and customers, providing exceptional service through product knowledge, selling skills, and styling, while also role modeling for the stylist team.

As a senior stylist, you'll have opportunities to manage a store floor or department, oversee opening and closing procedures, and assist management with merchandising to create engaging shopping experiences. You'll also handle first-line online customer inquiries, dedicating the rest of your time to in-store customers.

Applicants should have at least one year of stylist experience with us, demonstrating mastery in product, proposition, and team leadership, along with excellent customer service. This role offers a pathway to further career development within AllSaints.

What will I be doing?

• Opening and closing the store, managing cash handling, keyholding, security, team deployment, and team briefings.
• Ensuring efficient processing of deliveries and timely presentation of new stock on the sales floor.
• Completing daily tasks accurately, adhering to company policies, and embodying our values.
• Implementing best practices, mentoring new team members, and demonstrating AllSaints standards.
• Supporting management with back-of-house operations and store standards.
• Organizing shift rotas and supporting team members with queries.
• Placing and managing merchandising of bestsellers and key products.
• Engaging customers actively to identify selling opportunities and close sales.
• Responding to online customer inquiries via email, chat, and calls, and making service decisions to resolve issues and maintain loyalty.
• Using training materials to enhance product knowledge and upskill team members.
• Maintaining store presentation standards in cleanliness and merchandising.
• Influencing and coaching team members to maximize their potential.
• Creating an inspiring team environment to deliver exceptional brand experiences.
• Spending 30-50% of time on online customer service, sometimes remotely.
• Collaborating with customer experience leaders to escalate complex queries.

What skills do I need?

• Minimum one year of stylist experience at AllSaints.
• Role model with consistent high performance and aspiration for line management.
• Alignment with AllSaints values and ability to communicate these.
• Confident, process-aware, and positive attitude.
• Action-oriented, problem-solving skills, and tech-savviness.
• Ability to assert authority fairly and consistently.
• Fashion passion and brand ambassador qualities.

About the location

Our outlet in Gunwharf Quays, Portsmouth, has been operational since 2013, typically trading from 10:00 am to 7:00 pm, with seasonal adjustments. The team is dedicated, close-knit, and shares interests like football, travel, and Netflix. The store is about a 15-minute journey from Portsmouth & Southsea station.

What we stand for

The Customer is the Boss: We work as one team to serve our customers.

One Team: We encourage idea sharing and collaboration.

We Do What We Say We Will: We work towards clear goals and outcomes.

We Are Responsible: We are self-aware, understand our impact, and stay positive about the future.

• Generous wardrobe allowance for daily work wear.
• Potential to earn through our team commission scheme.
• Certified as a disability-friendly employer.
• Employee discounts for friends and family.
• Up to 33 days of leave after 1 year, increasing with service.
• Access to health plans, virtual GP, and wellbeing support.
• Additional benefits including family leave, mental health support, and discounts.

#WeAreAllSaints

We aim to build diverse teams and foster an inclusive environment where everyone is valued and can contribute to our success. We are committed to equal opportunities and nondiscrimination. Even if you don’t meet all criteria, we encourage you to apply. We support adjustments during the application process—please contact us for assistance.