Senior Student Wellbeing Advisor

BIMM University; England; On-site; GBP 26,000 - 33,000; Full time

Job summary

A leading educational institution in Bristol is seeking a Senior Student Wellbeing Advisor to support students through personal challenges. The role involves delivering operational wellbeing services, managing complex cases, and collaborating with academic teams to ensure comprehensive support. Ideal candidates will have a strong understanding of student wellbeing, excellent communication skills, and experience working with young adults. This is a fixed term contract until April 2026 with a competitive salary.

Benefits

25 days holiday per year

SMART pension

Comprehensive benefits package

Qualifications

• Understanding of student wellbeing services crucial for this role.
• Experience working with students facing various challenges.
• Ability to document interactions in compliance with policies.

Responsibilities

• Deliver operational student wellbeing services addressing various issues.
• Manage a caseload of students, providing tailored 1:1 support.
• Collaborate with teams to ensure holistic student support.

Skills

Understanding of student wellbeing services in Higher Education

Experience supporting young adults

Strong administrative skills

Verbal communication skills

Written communication skills

Ability to manage a high-demand workload

Empathetic approach

Education

Good standard of general education

Willingness to work towards a Level 2 counselling qualification

Job description

Senior Student Wellbeing Advisor

Closing Date - 17/08/2025

Location - Bristol

Salary - GBP26,520 - GBP32,240

At BIMM University, we're more than just an educational institution we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the Role

As Senior Student Wellbeing Advisor you will support students through challenging personal circumstances. You will provide crucial pastoral care and help students access the services they need, including external agencies such as healthcare providers, local authorities, and charities. This role requires a deep understanding of student wellbeing, with a focus on complex cases, ensuring students receive high-quality, personalised support.

What You'll Do:

• Deliver operational student wellbeing services addressing a wide range of issues, including mental health, financial difficulties, bullying, harassment, and disability support.
• Manage a caseload of students with complex needs, providing tailored 1:1 support both online and in person.
• Maintain up-to-date knowledge of wellbeing trends and services, ensuring you offer expert advice to students and the wider team.
• Staff drop-in services, offering immediate support to students.
• Accurately document student interactions, referrals, and outcomes in compliance with data protection policies.
• Assess and triage student cases, escalating concerns and high-risk cases when necessary.
• Collaborate with academic and campus teams to ensure a holistic approach to student support.
• Promote awareness of university support services and lead student wellbeing initiatives, workshops, and interventions.
• Support with administration tasks related to policies and processes, including managing hardship funds, bursaries, and accommodation queries.
• Champion equity, diversity, and inclusion in all wellbeing activities, advocating for student needs.

What You'll Bring:

• A good standard of general education, with a strong understanding of student wellbeing services in Higher Education.
• Experience supporting young adults, with knowledge of the challenges they commonly face.
• A comprehensive understanding of specialist support areas, such as mental health, and experience delivering services related to them.
• An empathetic, inclusive approach with a genuine passion for student wellbeing.
• Strong administrative, written, and verbal communication skills.
• Ability to manage a high-demand workload with resilience and a proactive attitude.
• Team player who is comfortable working with colleagues and external agencies.
• Willingness to work towards a Level 2 counselling qualification if not already held.

This role is a Fixed Term Contract until April 2026.

Why BIMM University

We are a values-led organisation, meaning our core values underpin all that we do:

Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.

How To Apply

Interested in this opportunity Click apply and you will be redirected to our careers website to complete your application.