Senior Student Advisor (Immigration)

UNIVERSITY OF WEST LONDON; London; On-site; GBP 42,000 - 51,000; Full time

Job summary

The University of West London seeks a Senior Student Advisor for the Student Services Department. The ideal candidate will manage operations of the Student Advice service, assisting international students with visa and funding queries while ensuring effective communication with stakeholders. This role emphasizes organizational skills and a proactive approach, requiring flexibility and a commitment to student engagement.

Qualifications

• Experience in casework and working closely with students and staff.
• Knowledge of UKVI regulations and immigration rules for Student visa route.
• Excellent administrative and time management skills.

Responsibilities

• Manage the day-to-day operations of the Student Advice service.
• Undertake specialist casework related to international students and their visas.
• Support the development of initiatives to enhance communication and engagement.

Skills

Organizational skills

Interpersonal skills

Communication skills

Customer service skills

Flexibility

Job description

Department

Student Services

Location

St Mary's Road

Salary

£42,022 to £50,815 per annum

Release Date

Friday 20 June 2025

Closing Date

Sunday 20 July 2025

Interview Date

Thursday 31 July 2025

Reference

SS266

The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025.

We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024, and the best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024.

The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate diversity and promote our values through our commitment to inclusivity, progression, and success.

*University status awarded in or after 1992.

The Department

Student Services is a large, multidisciplinary team that plays a crucial role in supporting our students. Student Money & Immigration Advice includes guidance on Student Finance, UWL’s internal Scholarships and Bursaries, and Student visa and immigration advice to support international students. We are a close-knit team that helps and supports each other, working hard while maintaining a sociable environment that aims to provide an excellent student experience.

The Role

The post holder will develop and manage the day-to-day operations of an effective Student Advice service, sharing responsibilities with the Senior Student Advisor (Money & Funding). They will undertake specialist casework related to international students and their visas, including Fee Status assessments and other issues affecting their ability to study at UWL and in London, such as eVisas, digital statuses, and the EU Settlement Scheme. Knowledge of core Student visa regulations is essential, and familiarity with other visa routes like the Graduate Route, Skilled Worker, and Youth Mobility Scheme will be advantageous, especially as the team participates in webinars on immigration options post-study.

The post holder will also support the Head of Student Money & Immigration Advice in developing initiatives to improve communication and engagement with students, Schools/Colleges, and Central Services to promote understanding of the team’s services.

This role requires flexibility, with occasional weekend and evening work. It is primarily based on campus at St. Mary’s Road, with some cover at the Brentford site once or twice a week.

The Person

The ideal candidate is a self-motivated, proactive, and organized Senior Student Advisor with proven team management skills and the ability to handle conflicting priorities and tight deadlines. Excellent administrative, time management, interpersonal, communication, advocacy, and customer service skills are essential, along with extensive experience in casework and working closely with students and staff. Knowledge of UKVI regulations and immigration rules related to the Student visa route is required. Strong IT skills and flexibility are also necessary to succeed in this role.