Senior Street Outreach Worker

North Northamptonshire Council; Kettering; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Flexible working

Generous leave (28–33 days)

Job summary

North Northamptonshire Council is seeking a Senior Street Outreach Worker to lead and coordinate outreach across the region, helping people experiencing rough sleeping access suitable accommodation and targeted support. You will work closely with housing, health, social care and voluntary partners to deliver a proactive service and prevent homelessness.

The role requires delivering complex cases, supervising staff, and contributing to service improvements while maintaining accurate records and

Qualifications

• GCSEs grade A-C or equivalent.
• Relevant housing qualification (CIH Level 4 Diploma or equivalent).
• Experience at a senior officer level within local authority, housing association or voluntary organisation.

Responsibilities

• Lead and coordinate outreach services across North Northamptonshire.
• Support rough sleepers to access accommodation and specialist services.
• Work with housing, health, social care and voluntary sectors to prevent homelessness.
• Provide guidance on complex cases and safeguarding concerns.
• Represent the service at multi‑agency meetings and supervise outreach staff.
• Monitor service performance and contribute to budget management.
• Support development of partnerships and local support networks.
• Deputise for the team leader when required.

Skills

GCSEs A-C

CIH Level 4 Diploma

Full driving licence

Outreach experience

Case management

Communication skills

Multi‑agency collaboration

Problem solving

Analytical skills

Education

GCSEs A-C

CIH Level 4 Diploma or equivalent

Job description

The following content displays a map of the jobs location - Kettering

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About the role

Are you passionate about tackling homelessness and making a lasting difference to people's lives

As a Senior Street Outreach Worker, you will play a key role in leading and coordinating outreach activity across North Northamptonshire, ensuring people sleeping rough receive timely, effective and person-centred support.

Working within the Single Homelessness Service, you will build strong partnerships with housing, health, social care and voluntary sector organisations to help prevent and relieve homelessness. Supporting the Rough Sleeping Services Team Leader, you will help drive initiatives that make rough sleeping rare, brief and non-recurring, while providing practical support and guidance to some of the most vulnerable people in our communities.

This is a rewarding opportunity to lead by example, coordinate impactful outreach services and help create positive outcomes for individuals at risk of homelessness across North Northamptonshire.

What will you be doing?

As a Senior Street Outreach Worker, you will lead and coordinate outreach services across North Northamptonshire, supporting people experiencing rough sleeping to access accommodation, specialist support and opportunities to improve their lives. Working closely with partners and outreach staff, you will help drive a proactive and effective service that prevents and reduces homelessness.

• Leading, supporting and supervising Street Outreach Workers to deliver a high-quality outreach service.
• Coordinating outreach activities to identify and engage people sleeping rough and ensure timely interventions.
• Providing guidance and support on complex cases, crisis situations and safeguarding concerns.
• Working with partners across housing, health, social care and voluntary services to deliver coordinated support.
• Leading on complex case management and representing the service at multi-agency meetings.
• Supporting individuals to access accommodation, healthcare, substance misuse services, welfare support and other essential services.
• Helping former rough sleepers sustain accommodation and reduce the risk of repeat homelessness.
• Monitoring service performance, maintaining accurate records and supporting budget management.
• Assisting with the development and improvement of services, partnerships and local support networks.
• Supporting the delivery of rough sleeper counts, Severe Weather Emergency Protocol (SWEP) responses and other homelessness initiatives.
• Deputising for the Rough Sleeping Services Team Leader when required and supporting the day-to-day operation of the service.

About you

• Hold a minimum of 5 GCSE’s grade A-C and a relevant housing qualification (CIH Level 4 Diploma or equivalent) or show an equivalent capability.
• Demonstratable experience at a senior officer level (or similar) within a local authority, housing association or voluntary organisation
• Experience of working with people who have experience of rough sleeping
• Experience of delivering street outreach services
• Experience of managing a caseload and producing risk assessments, needs assessments and support plans
• Experience of handling complex cases and providing solutions for vulnerable individuals.
• Excellent written and verbal communication skills.
• Ability to form and develop professional and effective working relationships with colleagues, partners and service users and work effectively and enthusiastically as part of a team
• Ability to coordinate and lead on multi-agency responses to complex cases to achieve a positive outcome
• Excellent written and verbal communication skills to communicate
• Good analytical skills and ability to produce and interpret statistical information
• Excellent listening and interviewing skills, with a proven ability to inspire and motivate people to improve themselves and/or others
• A skilled problem-solver and negotiator with the ability to develop practical and creative housing solutions with an organised and imaginative approach to work and the ability to manage difficult and sensitive situations
• Effectively work with others to achieve a positive outcome by being proactive and solution focused
• Full driving licence and access to own transport for work purposes
• Willing to work outside normal office hours on a regular basis to undertake street outreach sessions
• This post will be subject to a Disclosure and Barring Service check

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)