Senior Strategy & Ops Manager - New Verticals

Trainline; Greater London; Hybride; GBP 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Private healthcare & dental insurance

2-for-1 share purchase plans

EV Scheme to reduce carbon emissions

Extra festive time off

Family‑friendly benefits

Résumé du poste

Trainline is seeking a Senior Manager, Strategy & Operations to shape and govern the New Verticals segment, spanning Hotels and Cars. You will partner with Head of New Verticals and cross‑functional teams to translate strategy into execution, ensuring launches stay on track and risks are managed.

You will build roadmaps, define milestones and KPI‑driven reviews, and report to senior leadership with clear narratives.

Qualifications

• Strong programme or project management experience across multi‑stakeholder launches.
• Structured, analytical planning and reporting from scratch.
• Executive presence with ability to present to steering committees and senior leaders.
• Credibility to influence senior leaders and manage stakeholders.
• Bias to action and ability to drive initiatives without waiting guidance.
• Comfort navigating ambiguity and building new processes from the ground up.

Responsabilités

• Shape New Verticals strategy for Hotels and Cars with structured roadmaps and success metrics.
• Translate ambiguous problems into executable plans and manage cross‑functional dependencies.
• Own end‑to‑end programmes for major New Verticals initiatives, including product launches.
• Track risks, decisions and dependencies; drive resolution with stakeholders.
• Lead governance rhythm and ensure timely, decision‑ready updates for leadership.
• Prepare leadership reporting and steering materials with clear narratives.
• Build strong relationships with partners across Legal, Compliance, Finance, Product and Commercial.

Connaissances

Programme management

Stakeholder management

Structured thinking

Executive presence

Ambiguity handling

Bias to action

Description du poste

About us

At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.

Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.

We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.

Introducing the Trainline New Verticals Team

New Verticals is one of Trainline's largest growth bets, building and scaling our Hotels and Car Hire businesses. The team is moving fast: standing up new partnerships, launching new product experiences, and setting the operating model that will grow this into a meaningful part of Trainline over the next few years. We're looking for a Senior Manager to be the strategic and operational backbone of this build, working directly with the Head of New Verticals and cross‑functional stakeholders to turn ambition into a disciplined, well‑run programme.

This is a high-visibility role for someone comfortable structuring a loosely defined problem, bringing a point of view to the table, and combining strong execution with a keen eye for detail. You'll co-create strategy alongside Product, Commercial and Legal leads, working closely with multiple cross‑functional teams to keep complex, multi‑party launches on track, translate strategy into executable plans, and ensure nothing important falls through the cracks.

In this role as the Senior Manager, Strategy & Operations, you will

• Shape the New Verticals strategy across Hotels and Cars, translating it into structured roadmaps, milestones and success metrics
• Bring structured thinking to ambiguous, fast‑evolving problems and anticipate risks and dependencies before they become blockers
• Own the end‑to‑end programme across major New Verticals initiatives, including new product launches and feature rollouts
• Track dependencies, risks and decisions across cross‑functional partners, driving them to resolution
• Build and run the governance rhythm for the New Verticals programme, ensuring the right people have the right information at the right time
• Own leadership reporting, including performance updates, business reviews and steering committee materials, synthesising complex detail into clear, decision‑ready narratives
• Act as a trusted connective layer between New Verticals and partners including Legal, Compliance, Finance, Product, Design and Commercial
• Build strong relationships with senior stakeholders, influencing without formal authority and getting ahead of cross‑team friction

We’d love to hear from you if you have

• Strong programme or project management experience, ideally including complex, multi‑stakeholder launches
• A structured, analytical approach, comfortable building plans, frameworks and reporting from scratch
• Executive presence and communication range, equally credible presenting to a steering committee or debating in a working session
• Strong stakeholder management skills, with the credibility to work confidently with and influence senior leaders
• A bias to action, spotting what needs to happen and driving it rather than waiting to be told
• Comfort with ambiguity, energised by building things from the ground up rather than following an existing playbook
• Experience in hotels, travel or the broader travel‑tech/OTA space is helpful but not required; what matters most is the operating rigour, judgement and strategic instinct you bring

What this role offers you

This is about as close as you'll get to setting up and running your own business:

Seat at the table early. Direct exposure to senior leadership and C‑suite as you help shape a business that's still being written, not one you're inheriting

The full arc of business building, from strategy through to launch and beyond, with a real P&L to show for it, backed by the resources and stability of an established, publicly listed company

Steep learning curve. You'll pick up foundational skills across Strategy, Product, Commercial, Ops and more

Launchpad for what's next. New Verticals has genuinely aggressive growth ambitions across new lines of business, and you'll be positioned to grow with it.

Great team and work culture. Genuinely friendly people who’ll always have your back!

More information

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2‑for‑1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family‑friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12‑week period. We also have a 28‑day Work from Abroad policy.

• Think Big - We're building the future of rail
• Own It - We focus on every customer, partner and journey
• Travel Together - We're one team
• Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

Compensation: £70K – £80K Offers Bonus

• £70K – £80K Offers Bonus

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