Senior Strategy & Growth Manager, Subscription (Zapp+)

Zapp; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Salary & equity

Private health insurance

Zapp credit

Extended leave

Annual leave 25 days

Cycle to work

Lunch at HQ

Job summary

Zapp in London is seeking a Senior Strategy & Operations Manager to own the Zapp+ subscription program. You will design the program, monitor performance, and drive operating rhythms to scale the initiative and deliver exceptional member value.

Reporting to the Director of Strategy & Business Operations, you will build financial models, partner with CRM, and champion subscriber insights across product and marketing.

Qualifications

• 6+ years experience in a high standards, fast paced and outcome oriented environment.
• Understanding of platform economics and underlying drivers.
• Strong evidence of consumer acumen and business judgement.
• High levels of analytical rigour, first principles thinking and intellectual honesty.
• Ability to think in systems and see the bigger picture.
• Effective communication, relationship building and partnership skills.
• Bias for action and a willingness to get to the bottom of things.
• Track record of challenging the status quo and not settling.
• Previous experience of working with subscription or loyalty programs is a plus, but not required.

Responsibilities

• Own the overall design and performance of the Zapp+ subscription program.
• Review current program mechanics and performance and propose the next evolution of the program to scale 10x.
• Develop a long term financial model to sustainably scale the program.
• Build a partnership strategy to unlock greater scale with favorable economics.
• Analyse member behavior and overall subscription health weekly using leading indicators like frequency, experience and savings rate.
• Build business case for Zapp+ feature and capability prioritisation within the Product roadmap.
• Partner with the internal CRM team to continuously optimise Zapp+ lifecycle interventions.
• Manage the internal weekly business reviews for Zapp+ with the Director, Strategy & Business Operations.
• Become the internal champion for Zapp+ and voice of the members.

Job description

Zapp in London is seeking a Senior Strategy & Operations Manager to own the Zapp+ subscription program. You will design the program, monitor performance, and drive operating rhythms to scale the initiative and deliver exceptional member value.

Reporting to the Director of Strategy & Business Operations, you will build financial models, partner with CRM, and champion subscriber insights across product and marketing.