Senior Strategy Consultant

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At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Join us and become part of a company that's empowering people to unlock their digital potential!

Introduction

The Senior Strategy Consultant will be responsible for ensuring high customer satisfaction and top of the line quality in our Customer Success department across our Optimizely One product family. The Business Strategy Manager will work closely together within the Expert Services Global Team to deliver key projects for the client base focused on achieving customer objectives through best use of our software solutions through successful adoption by client users and customers.

Job Responsibilities

1. Develop a good understanding of the clients’ goals and objectives, their direct marketing strategy, technology, operations and key strategic partners
2. Gain and maintain a deep level understanding of Optimizely’s marketing solutions
3. Demonstrate ability to lead Digital Maturity workshops to compel customers to advance digital technology strategies and prioritize roadmap of challenges to solve
4. Focusing on billable projects with high utilization
5. Analyze and understand the complexity of marketing technology projects and determine the best technical solution for the customer
6. Advise our Customer Success Manager and customers on the options for the most effective implementation of requested projects and onboardings
7. Implementation of complex customer scenarios
8. Facilitate customer requirements and designs across broad group of stakeholders, including direct contact with customers and participate in client meetings
9. Maintain a mind-set of continuous improvement focused on the customer experience, ensuring high customer satisfaction and retention
10. Configuration of the software according to the requirements of the customer
11. Outline and support integrations with other technologies as required to meet business objectives within overall solution approach
12. Advising our customers on the optimal use of the software according to their requirements
13. Following customer go-live or on a periodical basis, provide business consulting to drive ongoing adoption of the software ensuring user satisfaction
14. Provide change management consulting to customers newly adopting Optimizely software solutions, identifying barriers to adoptions and applying effective strategies to overcome
15. Ensure the most effective and efficient communications channels are set with customers to service their needs
16. Develop a repository of knowledge out of the on-going work with customers and utilize that to enhance the quality and speed
17. Collecting feedback after project deployment to measure progress and benefits provided to clients, and modifying consultant activity according to it
18. Share and document your knowledge with the wider Customer Success Department and Solution Architects to support continuous learning and improvement
19. Maintaining a holistic view of customer project, identify areas for product, knowledge, and process improvement that enhance the customer experience
20. Highly driven individual with strong desire to achieve top results and break through barriers, determined to adapt quickly and comfortable with some ambiguity
21. Manage and implement national and international projects
22. Any other duties as prescribed by the company which the company deems reasonable and fair
23. Continuously develop and enhance Optimizely’s strategic consulting programs.
24. Identify new opportunities and drive tailored programs with deliverables & solutions that help achieve business objectives
25. Keep up to date with Opti’s product eco-system, core products and services offering
26. Inspire our clients to be innovative in approach, using Opti’s software and services
27. Develop strong working relationships with clients, acting as the ambassador of the client within Optimizely and vice versa

Knowledge and Experience

1. A completed IT-related education or IT studies is of advantage
2. More than 5 years of experience working in a client facing environment
3. Experienced in Optimizely products (DXP, Commerce, ODP, Content Recommendations, Product Recommendations)
4. Very good understanding of operational infrastructure, processes, systems and tools
5. High ability to understand technical complexity of marketing technology solution
6. Ability to understand customer needs and transform them into technical solutions
7. Good base knowledge of HTML and script languages such as JSP or PHP
8. An extreme focus on customer success
9. Ability to understand business implications of decisions and align work with strategic goals
10. Work autonomously and bring an exact working method with a good eye for details
11. High level of energy & enthusiasm for marketing technology
12. Ability to work effectively on multiple projects and to manage a large number of tasks concurrently and prioritize effectively
13. Analytical, creative, open-minded and innovative approach to solving problems
14. Excellent written and oral communication skills, ability to communicate with target groups at all levels, including developers, marketing users and IT professionals
15. Confident; self-motivated and driven to achieve
16. Experience in Support and Consulting operations in the digital marketing industry
17. Ability to work effective across all parts of the organization

Our culture is the most important thing we offer. We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential. We are dedicated to providing meaningful rewards and development opportunities for our employees, recognizing performance and creating a supportive working environment.

Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

At Optimizely, our standardized language is English, and it is crucial to have good English communication skills to be successful in your global role. All our external and cross-location communication is done in US English (en-us), but internally you can speak in whichever native language you most identify with.