Senior Strategy and Operations Manager

Monzo; Greater London; Hybrid; GBP 86,000 - 101,000; Full time

Job summary

Monzo is seeking a Senior Strategy and Operations Manager for Payments. The role focuses on shaping strategy, measuring performance, and driving high-impact decisions across product, engineering, data, and design teams.

The position is high-ownership and data-driven, balancing long-term vision with day-to-day delivery while accelerating expansion and efficiency across the Payments portfolio.

Qualifications

• Strategic thinker with systems view and capability to anticipate future trends.
• Strong problem-solving skills with analytical rigour and commercial viability.
• Self-starter who thrives in ambiguity and takes ownership.

Responsibilities

• Define, track, and evolve Payments' strategic direction to align with Monzo's mission.
• Dive into large datasets to uncover insights and design scalable solutions.

Skills

Strategic thinking

Problem solving

Adaptability

Collaboration

Commercial mindset

Analytical rigor

Coordination across teams

Operations excellence

Job description

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo

London / Distributed (UK) | £86,100 - £101,300 (depending on experience) incentive awards tied to your performance | Benefits | Hear from the team

About the role

We're looking for a strategic, commercially minded, and data-driven Senior Strategy and Operations Manager , who will be an individual contributor and help shape the future of Payments at Monzo. You'll play a critical role in supporting the GM of Payments and the leadership team to define, measure, and drive our strategy - balancing long-term vision with the realities of day-to-day delivery.

This is a high-ownership, high-impact role, ideal for someone who thrives on solving complex problems, is fuelled by strategic thinking, and enjoys using data to bring clarity to ambiguity. You'll move seamlessly between blue-sky thinking and tactical execution - one day modelling the impact of a new product bet, the next helping optimise how we run the collective.

You'll bring a birds-eye view across Payments's portfolio - ensuring our goals, investments, and initiatives line up coherently with each other and with Monzo's broader mission. And you'll be the connective tissue that keeps us operating effectively: tracking performance, surfacing insights, and making sure we're focused on what really matters.

You'll play a key role by...

• Driving strategic clarity: Supporting the GM of Payments and leadership team in defining, tracking, and evolving Payments's strategic direction to align with Monzo's wider mission
• Data-Driven Problem Solving: Actively dive into large, complex datasets to uncover insights, diagnose operational challenges, and independently design and implement scalable solutions.
• Translating data into action: Building and maintaining data-informed views of performance across products, squads, and initiatives; using insights to inform priorities and trade-offs
• Cross-Functional Collaboration: Partnering closely with Product, Engineering, Data and Design teams to bridge the gap between ideas and strategic business execution
• Owning business performance rhythm: Leading monthly business reviews, reporting, and governance materials to keep the collective aligned and accountable
• Shaping new opportunities: Scoping new bets through market sizing, commercial modelling, partnerships evaluation, and budget/forecast analysis
• Making the org more effective: Optimising how we balance KTLO, BAU, and growth work; supporting resourcing and squad setup decisions across the collective
• Connecting the dots: Ensuring consistent communication and alignment across Payment squads, and with other Monzo collectives
• Scale & Geographic Expansion: Playing a pivotal role in scaling our lending book and supporting launch operations as we expand our Borrowing products into new geographies
• Bringing teams together: Leading Payments All Hands, goals processes, and strategic forums that ensure cohesion and momentum across the collective

We'd love to hear from you if you have...

• Strategic Acumen: You have a deeply strategic mind, capable of seeing the bigger picture, thinking in systems, and anticipating future trends
• Exceptional Problem-Solving Skills: Your "superpower" is solving complex problems with analytical rigour, commercial viability, and execution certainty
• Adaptability & Ownership: You're a self-starter who thrives in ambiguity, adept at navigating complex, rapidly evolving environments, and driven by impact and ownership
• Collaboration & Influencing Without Authority: You have an exceptional ability to connect the dots across different parts of the business, foster collaboration, and drive alignment without authority
• Commercial Mindset: You're comfortable making trade-offs and prioritisation decisions based on data, business impact, and resource constraints
• Analytical Rigour : A strong analytical skillset with a proven track record of comfortably navigating large datasets to solve unstructured problems independently
• Collaborative Mindset: Experience working cross-functionally with highly technical teams such as Machine Learning and Data/Analytics Engineering
• Operational Excellence: You're motivated by improving how teams work - find