Senior Strategic IT Success Partner

Academia Group; England; Vor Ort; GBP 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Gym membership contribution

Health Cash Plan

Increased annual leave with length of

Birthday day off

Length of service bonus

Free Will Writing service

Zusammenfassung

Academia Group in the United Kingdom seeks a Senior Customer Success Manager to become a trusted technology partner for a focused portfolio of clients, helping them improve IT strategies and create technology roadmaps that genuinely improve how their organisations work.

You will own customer relationships, run QBRs, map IT health, identify risks and opportunities, and collaborate with Service Desk, Projects, Security and Pre-Sales to deliver measurable value for charities, education providers,

Qualifikationen

• Experience in MSP or managed IT services.
• Proven ability to build strategic IT roadmaps.
• Strong presentation and communication skills.

Aufgaben

• Own a focused portfolio of customer relationships and act as trusted IT advisor.
• Plan, deliver and document Quarterly Business Reviews.
• Guide customers through IT Health Scorecards and roadmap strategies.
• Identify risks and opportunities before they become issues.
• Collaborate with Service Desk, Projects, Security and Pre-Sales.

Kenntnisse

Customer Success

Account Management

IT Strategy

Roadmapping

Stakeholder Management

QBRs

Relationship Building

Documentation

CRM

Jobbeschreibung

Academia Group in the United Kingdom seeks a Senior Customer Success Manager to become a trusted technology partner for a focused portfolio of clients, helping them improve IT strategies and create technology roadmaps that genuinely improve how their organisations work.

You will own customer relationships, run QBRs, map IT health, identify risks and opportunities, and collaborate with Service Desk, Projects, Security and Pre-Sales to deliver measurable value for charities, education providers,