Senior Strategic Customer Advisory

TN United Kingdom; United Kingdom; Remote; GBP 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Senior Manager for Strategic Customer Advisory. In this pivotal role, you will engage with strategic customers early in the sales cycle, driving new opportunities and expansions. Your expertise in business value consulting and contract negotiation will be essential as you craft winning proposals and support sales teams in structuring complex deals. This position offers a unique chance to leverage your skills in a collaborative environment, making a significant impact on customer success and organizational growth. Join a diverse team that values equality and inclusion, and help shape the future of data streaming.

Qualifications

• 7+ years experience in Business Value Consulting or related fields.
• Expertise in financial analysis and modeling of ROI and TCO.

Responsibilities

• Focus on customer engagements to identify business value.
• Support sales teams in structuring complex deals.

Skills

Business Value Consulting

Financial Analysis

Contract Negotiation

Project Management

Communication Skills

Education

Bachelor’s Degree

Job description

Position at Confluent Europe Ltd.

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:

As a Senior Manager, Strategic Customer Advisory (SCA), you will partner with Confluent’s Field Sales organisation including; Regional Sales Directors (RSDs) and Account Executives (AEs).

SCA team members will gain a solid understanding of Confluent’s portfolio and Confluent’s value propositions and also work closely with Partners, the wider Confluent Customer Success Group (CSG) and Operations and other teams, in order to ensure deal structures and proposals match customer needs:

• Operations and other Teams include; Deal Desk, Product, Finance and Legal.
• CSG includes; Sales Engineers (SEs), Professional Services (PS), Customer Success Managers (CSMs), Customer Success Technical Architects (CSTAs) and Global Shared Technical Services (STS) specialists, as well as the Solutions Delivery & Excellence team, made up of Advanced Technology Group (ATG), Global Delivery Center (GDC), Partners and Advisory Architects.

What You Will Do:

1. Focus on customer engagements, early in the sales cycle of our most strategic customers (driving both new lands and expansions), with the goal of identifying and communicating the business value of our solutions.
2. Support account planning
3. Complete deep-dive discoveries with prospects and customers
4. Create & deliver business value deliverables
5. Craft winning proposals.
6. Act as a subject matter expert for deal structuring, including complex pricing strategy, and value propositions, leveraging Confluent value selling methodologies.
7. Support sales teams on the structuring of strategic, complex, and competitive deals, applying deal best practices
8. Act as front-line negotiation of agreements.
9. Specialize in addressing custom deals that fall outside of current processes.
10. Engage customer Executives and Partners to communicate Confluent’s vision and value proposition, around Data in Motion. This can include presenting at events and running roundtable discussions.
11. Maintain an evolving subject matter expertise in Confluents portfolio and on-prem, cloud and hybrid deal constructs.

What You Will Bring:

• Bachelor’s degree.
• 7+ years experience in Business Value Consulting, Value Engineering, Strategic Consulting, Deal Strategy, Sales, or Finance or customer negotiation roles.
• Financial analysis and modeling of ROI and TCO concepts to justify business cases.
• Expertise in driving organizations toward greater effectiveness and efficiency.
• Thorough understanding of all industry-standard and non-standard software selling models including SaaS, perpetual, on-demand, consumption, etc.
• An interest in Data; Enterprise Architecture, Infrastructure - and an aptitude to learn about Data in Motion and Confluent’s portfolio.
• Awareness of the Data industry and SaaS / Cloud industry in general.
• Proven track record of improving deal velocity alongside Risk Management.
• Passion for using data to drive decision making.
• Understanding revenue recognition requirements.
• Superior contract negotiation skills. Strong abstract thinker able to apply complex concepts across a variety of situations.
• Proven project management experience; successfully leading and completing projects.
• Experience working with remote Sales and business partner teams.
• Strong oral and written communication skills with the ability to synthesize and effectively communicate information across teams, roles, and levels.
• Experience working with companies that have public cloud, hybrid cloud and on-premises deployment options.

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Click to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.
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