Senior Strategic Change & Insights Manager - Everyday Banking

Lloyds Bank plc; City of Edinburgh; Hybrid; GBP 76,000 - 90,000; Full time

Job summary

Lloyds Bank plc is searching for a Senior Strategic Change & Insights Manager to join their Everyday Banking team in Edinburgh. This integral role focuses on delivering strategic insights and reporting to enhance customer experiences across financial services. The ideal candidate will possess strong leadership skills and a passion for data analysis, working collaboratively to align priorities and drive positive outcomes.

Benefits

Generous pension contribution of up to 15%

Annual bonus award

Share schemes including free shares

30 days’ holiday plus bank holidays

Qualifications

• Excellent stakeholder leadership skills.
• Experience communicating to senior audiences.
• A passion for data analysis and problem solving.

Responsibilities

• Creating qualitative insights and strategic reports.
• Supporting quarterly business review processes.
• Delivering critical reporting on Everyday Banking objectives.

Skills

Stakeholder leadership

Data analysis

Strategic thinking

Creative thinking

Job description

Senior Strategic Change & Insights Manager - Everyday Banking page is loaded

Senior Strategic Change & Insights Manager - Everyday Banking

Apply locations Edinburgh Halifax Trinity Road Bristol Harbourside Leeds Wellington Place Manchester Westminster House time type Full time posted on Posted Yesterday time left to apply End Date: August 11, 2025 (17 days left to apply) job requisition id 140240

End Date

Sunday 10 August 2025

Salary Range

£76,194 - £89,640

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

.

Job Description

JOB TITLE: Senior Strategic Change & Insights Manager - Everyday Banking

SALARY: From £76,194

LOCATION(S): Edinburgh, Birmingham, Bristol, Halifax, Leeds and Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

The Everyday Banking (EDB) business area is central to the Group’s strategy. Our aim is to partner with customers to solve problems and facilitate ambitions and dreams. EDB meets approximately 25 million customers’ fundamental financial needs through our Personal Current Accounts, Savings, Overdrafts, and Payments products. It is integral in delivering Consumer Relationships strategic objectives across segments, customer experience (including mobile), and proposition.

The Optimisation & Integration team works across the entire breadth of EDB. We provide services to the Senior Leadership Team, all our product areas, and our two Platforms (the Everyday Banking Platform and the Core Banking Platform).

An exciting opportunity has arisen within Optimisation & Integration to lead our Strategic Change and Insights team. This team delivers reporting, insights, and storytelling on how our teams are collectively delivering against the strategic priorities.

What you'll be doing...!

The role will focus on creating qualitative insights and strategic reports across all change (both product and platform-led). It involves robust reporting of critical delivery against EDB Objectives & Key Results and overall strategy, as well as quantitative data-driven insight on the Everyday Banking portfolio.

The team also supports the quarterly business review process, owning the systems and data, as well as investment prioritisation across the full breadth of Everyday Banking. This ensures teams are aligned with priorities to deliver the strategy. It also includes owning delivery products to make it simpler and more efficient for our teams to operate as part of our ways of working.

Our team is passionate about using tools and technology to enable Agile Ways of Working and deliver a highly customer-focused and collaborative environment. You'll be passionate about achieving outstanding results in a simple way, as well as being a strong collaborator willing to share and voice ideas to bring consensus around the approach.

What you'll need...

• Excellent stakeholder leadership skills – you’ll be collaboratively working with and supporting colleagues from different areas to understand and provide value for our colleagues and customers.
• Experience at communicating to senior audiences sophisticated messaging – especially visually and through ‘telling the story’ in a compelling way.
• Strategic thinking and ability to create cohesive engagement with all grades, skill levels and roles.
• A passion for data analysis and problem solving – you’ll be using data to analyse our progress against the priorities, to provide insight that supports decision making.
• Creative Thinking – inspire with energy and passion, with a focus on collaboration.
• Well defined planning and organising skills as things may change and you’ll need to adapt to a flexible agenda whilst prioritising what matters and simplifying complex ideas to gain understanding and commitment.
• Flexible, dependable, and adaptable to working in a changing environment.

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

About you:

• Works with a strong culture of Continuous Improvement, improving processes, removing duplication, and increasing the efficiency of the role.
• Bring passion for our values of putting the customer first, keeping it simple, and making a difference together. Builds strong collaborative relationships across the business to deliver.
• Is a highly motivated self-starter with ability to prioritise own workload. Leading various tasks requiring a high level of collaboration.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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