Senior Store Lead - Customer Experience & Team Growth

Tesco Retail; Consett; On-site; GBP 42,000 - 54,000; Full time

Job summary

Tesco is looking for a Lead Manager to oversee a key store department, serving as the senior on shift and ensuring exceptional service for customers and colleagues. You will drive sales, uphold standards, safety, and compliance, and continuously improve routines and ways of working.

With a focus on coaching from the shop floor, you’ll develop talent, build strong relationships, and empower teams to perform at their best, contributing to a welcoming store environment and the community’s needs.

Qualifications

• Previous leadership experience in retail or a fast paced, customer focused environment.
• A people first approach, creating a warm, welcoming atmosphere for colleagues and customers.
• Confidence in sharing ideas, encouraging best practice, and building strong relationships across the store.
• The ability to spot opportunities, act quickly, and make decisions that support your team and customers.

Responsibilities

• Leading a key store department and acting as the senior leader on shift, ensuring excellent service for customers and colleagues.
• Driving sales, standards, safety, and compliance while improving routines and ways of working.
• Leading from the shop floor coaching, motivating, and developing colleagues and managers to perform at their best.
• Building a strong team by spotting talent, giving clear feedback, and supporting growth.

Job description

Tesco is looking for a Lead Manager to oversee a key store department, serving as the senior on shift and ensuring exceptional service for customers and colleagues. You will drive sales, uphold standards, safety, and compliance, and continuously improve routines and ways of working.

With a focus on coaching from the shop floor, you’ll develop talent, build strong relationships, and empower teams to perform at their best, contributing to a welcoming store environment and the community’s needs.