Senior Stock Controller | London

Louis Vuitton; Camden Town; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading luxury brand is seeking a Senior Stock Controller for their London stores. This role involves managing stock efficiency, ensuring smooth operations, and enhancing customer experience. The ideal candidate will have a passion for the brand and strong organizational skills. Join the team and contribute to delivering the brand promise of a beautiful career journey.

Responsibilities

• Maintain stock inventory in perfect condition.
• Manage delivery operations efficiently.
• Ensure right products are available on sales floor.
• Interact with Supply Chain to meet Client needs.
• Manage vendor contracts and store maintenance.
• Handle After Sales Services and Client repair requests.
• Contribute to overall objectives of the store.

Skills

Curiosity

Empathy

Agility

Commercial Mindset

Passion for the brand

Organized & Attention to Detail

Sense of Service

Professional Attitude

Responsibility & Ownership

Job description

Overview

Louis Vuitton are currently recruiting for a Senior Stock Controller for our London stores. Senior Stock Controller's main responsibility is to ensure coaching is practiced and driving teams to productivity for operational excellence is at forefront of their focus. As the professional in charge of Stock you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise"Make your career a beautiful journey" with Louis Vuitton.

Responsibilities

• Stock Management: Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging).
• Manage the delivery operations, preparing and replenishing stock quickly and accurately.
• Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience.
• Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs.
• Administration: Manage vendor contracts.
• Monitor store maintenance.
• After Sales Services: Approach After Sales Services as a Client relationship opportunity and provide the best Client experience; handle Client repair requests, manage the repair process and Client follow-up; manage and ensure quality issues are properly dealt with.
• General duties: In larger stores: manage and develop your team; follow the company's policies and procedures; be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store; according to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs; develop the highest Brand and product knowledge; respect Louis Vuitton Brand standards in terms of grooming and behavior.

• Curiosity
• Empathy
• Agility
• Commercial Mindset
• Passion for the brand
• Organized & Attention to Detail
• Sense of Service
• Professional Attitude
• Responsibility & Ownership