Senior Staff Product Manager (Transformation)

Tekion; Greater London; On-site; GBP 110,000 - 160,000; Full time

Benefits offered by this job

Silicon Valley Startup Environment

Stock Options

Focus on Work/Life Balance

Recognition Culture

Health and Wellness

Unparalleled Career Development

Job summary

Tekion seeks a Dealer Operations Lead to act as the primary voice in product discussions, bringing deep retail experience to ARC platform design and prioritisation for UK and Canada. You will partner with product leadership to shape roadmaps and ensure market nuances are reflected across regulatory, tax, and workflow differences.

In this role you will review product decisions for operational feasibility, connect retail operations with accounting within ARC, and drive a transformation-first

Responsibilities

• Act as the primary voice of dealer operations in product discussions
• Bring deep retail experience to conversations about ARC platform design and prioritisation
• Serve as SME on sales administration, stock management, retail accounting integration, and handoff points between front-of-house and back-office processes
• Partner with Tekion’s product leadership to provide input into the ARC platform roadmap for UK and Canadian regulatory, tax, and workflow differences
• Review and challenge product decisions to avoid operational friction reflecting how enterprise dealer groups work
• Lead how retail operations and accounting connect within ARC to reduce friction at the front-end/back-office boundary
• Define and document stock management from vehicle ordering to stocking plans and aged inventory in a scalable platform
• Identify integration gaps between retail and accounting workflows and address them with product/engineering/implementation teams
• Build standards and reference models for large enterprise dealer groups to adopt the platform confidently
• Drive a transformation-first engagement model with enterprise customers, focusing on platform capability and best practice
• Develop transformation frameworks, operational blueprints, and change readiness tools for dealers
• Engage with senior operational and finance stakeholders during pre-sales, onboarding and post-go-live
• Represent Tekion externally at industry events, dealer group forums, and OEM discussions

Job description

• Act as the primary voice of dealer operations within product discussions, bringing deep, credible retail experience to every conversation about platform design and prioritisation
• Serve as a subject matter expert on complex operational domains including sales administration, vehicle stock management, retail accounting integration, and the handoff points between front-of-house and back-office processes
• Partner with Tekion’s product leadership to provide structured input into the ARC platform roadmap, ensuring international market nuances — particularly UK and Canadian regulatory, tax, and workflow differences — are reflected in product direction
• Review and challenge product decisions where proposed approaches would create operational friction or fail to reflect how enterprise dealer groups actually work
• Lead the thinking on how retail operations and accounting should connect within the ARC platform, reducing the friction that enterprise groups typically experience at the boundary of front-end sales and back-office financial processes
• Define and document how stock management — from vehicle ordering and part-exchange to stocking plans and aged inventory — should be handled within a modern, integrated platform at scale
• Identify integration gaps and misalignments between retail and accounting workflows, and work collaboratively across product, engineering, and implementation teams to address them systematically
• Build the standards and reference models that allow large enterprise dealer groups to adopt the platform confidently, with a clear view of how complex operational scenarios are handled
• Drive a transformation-first engagement model with prospective and existing enterprise customers — leading with platform capability and operational best practice rather than collecting lists of legacy-system requirements
• Develop transformation frameworks, operational blueprints, and change readiness tools that help enterprise dealer groups understand what operating on ARC looks like at steady state
• Engage directly with senior operational and finance stakeholders at dealer groups during pre-sales, onboarding, and post-go-live phases, building the credibility and trust that complex transformations demand
• Feed real-world implementation and adoption insights back into the product cycle, closing the loop between what customers experience and what the platform delivers
• Own the retail and operational perspective for UK and Canadian markets, building a detailed understanding of how market-specific dynamics — franchise agreements, VAT/GST treatment, stocking structures, OEM relationships — affect platform requirements
• Develop a scalable model for international retail operations insight that can extend to additional markets as Tekion’s international footprint grows
• Represent Tekion externally at industry events, dealer group forums, and OEM discussions where operational expertise and transformation credibility is required

Benefits

• Silicon Valley Startup Environment
• Stock Options
• Focus on Work/Life Balance
• Recognition Culture
• Health and Wellness
• Unparalleled Career Development