Senior Specialist, Technical Account Management - French Speaking

Mastercard Data & Services; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Une entreprise de technologie mondiale recherche un Senior Specialist en gestion de comptes techniques, parlant français. Le candidat idéal doit posséder des compétences avancées en développement front-end, notamment en JavaScript, HTML et CSS. Vous serez responsable de la résolution des problèmes des clients et devrez établir des relations solides avec ceux-ci, tout en travaillant en étroite collaboration avec les équipes de vente et d'ingénierie.

Qualifications

• Expérience client technique ou 2+ années en développement front-end.
• Compétences avancées en JavaScript, HTML, CSS exigées.
• Connaissances en solutions de marketing digital appréciées.

Responsibilities

• Devenir expert en produits Dynamic Yield, en se concentrant sur l'aspect technique.
• Fournir un support de classe mondiale et résoudre les problèmes des clients.
• Collaborer avec les équipes d'Ingénierie pour résoudre les problèmes des clients.

Skills

JavaScript

HTML

CSS

Digital marketing solutions

Education

BS in Computer Science

Job description

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Senior Specialist, Technical Account Management - French Speaking, London

Client: Mastercard Data & Services

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 3439a7883ff0

Job Views: 5

Posted: 29.06.2025

Expiry Date: 13.08.2025

Job Description:

Our Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you’ll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield’s customers.

Role

• Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
• Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products
• Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
• Partner with the Engineering and Development teams to resolve customer issues

All About You

• Native French speaking
• BS in Computer Science or equivalent experience
• Must have technical client-facing experience or 2+ years front end developer experience
• Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus
• Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
• Familiarity with e-commerce specific terms and configuration is preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.