Senior Specialist, Technical Account Management - French Speaking

MasterCard; London; On-site; GBP 45,000 - 85,000; Full time

Job summary

An established industry player seeks a Senior Specialist in Technical Account Management who is passionate about technology and customer success. This role requires a native French speaker with strong technical skills, particularly in JavaScript, HTML, and CSS. You will engage with customers to ensure they receive world-class support and understand the technical aspects of their purchases. Collaborating with engineering teams, you'll tackle complex issues, making a significant impact on customer satisfaction. If you thrive in a dynamic environment and have a knack for building lasting relationships, this opportunity is perfect for you.

Qualifications

• Strong technical aptitude and client-facing experience required.
• Native French speaker with a background in front-end development.

Responsibilities

• Become an expert in Dynamic Yield products and support customers.
• Interface with customers to document technical requirements.

Skills

Technical Aptitude

Customer Relationship Management

JavaScript

HTML

CSS

Java

Digital Marketing Solutions

E-commerce Knowledge

Education

Bachelor's in Computer Science

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Specialist, Technical Account Management - French Speaking

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you’ll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield’s customers.

Role

1. Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product.
2. Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products.
3. Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause, and ensuring that the customer understands the resolution.
4. Partner with the Engineering and Development teams to resolve customer issues.

All About You

1. Native French speaking.
2. BS in Computer Science or equivalent experience.
3. Must have technical client-facing experience or 2+ years front end developer experience.
4. Advanced skills in JavaScript, HTML, CSS - a must, Java - a plus.
5. Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment.
6. Familiarity with e-commerce specific terms and configuration is preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.