Senior Specialist, Technical Account Management - French Speaking

MasterCard; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

MasterCard is seeking a Senior Specialist in Technical Account Management, proficient in French, to enhance customer relationships and provide technical support for Dynamic Yield products. Applicants should possess strong skills in JavaScript, HTML, and CSS, alongside technical client-facing experience. The role involves collaborating with customers and engineering teams to resolve complex issues, ensuring customer satisfaction and product expertise.

Qualifications

• Native French speaking is required.
• 2+ years front end developer experience preferred.
• Familiarity with e-commerce specific terms and configuration is preferred.

Responsibilities

• Become an expert in Dynamic Yield products focusing on technical aspects.
• Provide world-class support by owning customer issues from initial contact to resolution.
• Interface with customers to gather technical requirements regarding purchases.

Skills

JavaScript

HTML

CSS

technical client-facing experience

digital marketing solutions

Education

BS in Computer Science or equivalent experience

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Specialist, Technical Account Management - French Speaking

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must, as you’ll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield’s customers.

Role

• Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
• Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products
• Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause, and ensuring that the customer understands the resolution
• Partner with the Engineering and Development teams to resolve customer issues

All About You

• Native French speaking
• BS in Computer Science or equivalent experience
• Must have technical client-facing experience or 2+ years front end developer experience
• Advanced skills in JavaScript, HTML, CSS - a must, Java - a plus
• Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
• Familiarity with e-commerce specific terms and configuration is preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.