Senior, Specialist SE

griddable.io; London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A UK-based company is looking for a Senior, Specialist SE to leverage solutions in AI-driven customer engagement technologies. This role involves collaborating with sales teams, delivering presentations, and engaging with clients at all levels, ensuring the value of the solutions is well articulated.

Qualifications

• Experience in Solution Engineering, Pre-Sales, or Solutions Consulting.
• Self-starter able to work autonomously and in dynamic teams.
• Skilled in storytelling for presentations and solution demonstrations.

Responsibilities

• Choreograph sales campaigns in partnership with sales teams and various specialists.
• Lead client discovery sessions addressing business challenges.
• Deliver impactful presentations and product demonstrations.

Skills

Digital Marketing

Solution Engineering

Customer Engagement

Interpersonal Communication

Presentation Skills

Education

Technical knowledge of Salesforce platform

Tools

SQL

JavaScript

Python

CRM

Job description

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Description

The Salesforce Marketing Cloud is a leader in AI-driven digital customer engagement solutions across; email, mobile and web. The Salesforce Marketing Cloud Solution Engineer (MC SE) engages with customers ranging from operational marketing and IT teams to C-Level executives. The MC SE must perform as a trusted advisor and as a guide in delivering memorable customer experiences while knowledgeably positioning the business value of our solutions to all levels of audiences.

Description

The Salesforce Marketing Cloud is a leader in AI-driven digital customer engagement solutions across; email, mobile and web. The Salesforce Marketing Cloud Solution Engineer (MC SE) engages with customers ranging from operational marketing and IT teams to C-Level executives. The MC SE must perform as a trusted advisor and as a guide in delivering memorable customer experiences while knowledgeably positioning the business value of our solutions to all levels of audiences.

The Marketing Cloud Solution Engineer is part of the UKI Sales team, providing technology and industry expertise to customers and partners by crafting, packaging, and demonstrating innovative solutions that tackle key business challenges and help to deliver against demanding critical metrics.

In addition to working on sales opportunities and supporting marketing initiatives, you will also get a chance to work on exciting critical initiatives to drive continuous improvement within the Solution Engineering team and to grow your personal profile within Salesforce.

Responsibilities

Success will be measured by the overall performance of the Sales team in growing annual revenues and providing solution expertise to support growing the sales pipeline:

• Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns, from technical discovery to technical close
• Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, solving identified business challenges, helping to achieve their important metrics, and providing a path to fast return on investment
• Present and demonstrate technical solutions; have a passion for understanding and solving business challenges to bring the most value to customers.
• Deliver inspiring presentations and product demonstrations to expectant and influential audiences; either as part of sales cycles or Salesforce events such as World Tour and Dreamforce.
• Partner with Salesforce product management teams to deeply understand Salesforce solutions and roadmap, advise sales plays and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback
• Develop scalable, deployable, reusable, and relevant field enablement assets that drive differentiated business outcomes in order to accelerate adoption across customers, partners, and sales teams
• Experience in articulating Marketing & AI return on investment value topartnersd IT partners
• Remain well-informed on the latest innovations in customer experience management solutions.
• Amplify the reach of your successes and learning moments internally to maximise the impact of every engagement
  
  

Essential Requirements

Some experience working within a Solution Engineering, Pre-Sales or Solutions Consulting role,

Experience working in one or more of: Digital Marketing (B2C and/or B2B), Marketing Automation, Customer Data Platforms and AI.

Be an autonomous self-starter that is able to learn, lead and prioritise tasks and time effectively.

Be comfortable working across multiple highly dynamic teams or on solo projects as required

Persuasive verbal, written, presentation and interpersonal communication skills that inspire change in large organisations

Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content.

Preferred Requirements

Technical knowledge of the Salesforce platform

Technical expertise in any of the following technologies: Customer Relationship Management (CRM), Loyalty Management, Analytics or and Real-time, Personalisation and Interaction Management (RTIM)

Coding experience inc.; SQL, Java Script, Python

Experience in modern cloud data platforms (Snowflake, databricks, Big Query, RedShift)

AI: Data Engineering, machine learning, Vector Databases & RAG, (a plus: Agentic AI and Agents)

Experience in post-sales implementations

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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