Senior Specialist, Issuing Operations

United States Digital Space LLC; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Career growth opportunities

Job summary

the company is seeking a Senior Specialist to join the Issuing Operations team in London. You will manage the end-to-end onboarding for new issuing clients, coordinating with internal stakeholders to bring card programs to life and ensuring technical readiness.

This role requires 3+ years in payments and a proven ability to run multiple projects in a fast-paced environment. We offer a hybrid work model with three days in the office and opportunities to impact fintech at scale.

Qualifications

• 3+ years of experience in payments and project delivery.
• Experience with card schemes or fintech suppliers and wallet integration.
• Ability to manage customer-facing projects and dependencies to meet deadlines.
• Strong problem-solving and analytical skills with attention to detail.
• Excellent written and verbal communication for technical and non-technical stakeholders.

Responsibilities

• End-to-End Implementation: manage onboarding activities for new Issuing clients, ensuring milestones are met.
• External Project Contribution: represent the company on Card Schemes and third-party supplier workstreams.
• Stakeholder Coordination: act as the hub between Sales, Finance, Risk, Legal and Engineering.
• Client Relationship Management: be the point of contact during implementation and translate requirements into plans.
• Process Refinement: identify bottlenecks and build workflows to improve speed and delivery.
• Operational Readiness: ensure teams are briefed for client go-live and compliant.
• Operational Rigor: oversee documentation, configuration, and data entry for solid launches.

Skills

Payments

Project delivery

Scheme management

Technical onboarding

Issuing operations

Stakeholder management

Delivery focus

Communication

Job description

Company Description

We’re the company. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

the company is seeking a talented Senior Specialist to join the adventure and support the business’s growing Issuing Operations team based in London.

As a Senior Specialist, you will be the primary engine behind our client launches. You will work closely with clients to define their requirements while coordinating with internal stakeholders to bring card programs to life. You will manage the end-to-end onboarding journey from pre-sales scoping to technical implementation and the final handover to business-as-usual teams.

What you will be doing:

• End-to-End Implementation: Manage the day-to-day onboarding activities for new Issuing clients, ensuring all technical and operational milestones are met.

• External Project Contribution: Act as an operational stakeholder on projects with Card Schemes (Visa/Mastercard) and third-party suppliers (Bureaus, Wallets). You will represent the company in external workstreams to ensure our technical setup aligns with scheme mandates and partner capabilities.

• Stakeholder Coordination: Act as the central "hub" between Sales, Finance, Risk, Legal, and Engineering to ensure a seamless flow of information.

• Client Relationship Management: Serve as a point of contact for customers during the implementation phase, translating complex requirements into actionable project plans.

• Process Refinement: Identify bottlenecks in the onboarding journey and build enhanced workflows to improve delivery speed and efficiency.

• Operational Readiness: Ensure all internal teams (Operations and Support) are fully briefed and prepared for the client "go-live".

• Operational Rigor: Manage the essential background administration and detailed tasks from documentation and system configuration to data entry, ensuring every project is built on a solid, compliant foundation.

About You:

• Experience: 3+ years of experience in payments, with a focus on project delivery, product delivery, scheme management, technical onboarding, or issuing operations.

• Scheme & Supplier Knowledge: Proven track record of contributing to projects involving card schemes or third party fintech suppliers. You understand the nuances of scheme rules and the requirements for digital wallet integration.

• Delivery Focused: You have a proven track record of managing customer facing projects and know how to navigate internal and external dependencies to meet deadlines.

• Problem Solver: You approach challenges with a qualitative mindset, looking for the most efficient solution rather than the easiest one.

• Communication: Strong interpersonal and written skills; you can explain technical concepts to non-technical stakeholders and external partners clearly.

• High-Volume Execution: Exceptional ability to balance multiple competing priorities simultaneously; you thrive in a fast-paced environment where rapid context-switching is the norm.

• Process Discipline: You understand that success is in the details; you are comfortable owning the administrative "grunt work" required to ensure a project is technically sound and ready for launch.

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at the company

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at the company, follow us on LinkedIn and Instagram

Find Jobs in United Kingdom on Arbeitnow