Senior Specialist Infrastructure Engineer (ServiceNow Developer) - Companies House - HEO

Onyx-Conseil; Cardiff; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A technology consulting firm in Cardiff is seeking a Senior Specialist Infrastructure Engineer to enhance and support the ServiceNow platform. The role involves developing applications, automating workflows, and ensuring platform performance. Ideal candidates have strong ServiceNow development experience and expertise in integrating external systems. The position allows for a hybrid work approach, balancing office attendance with remote work.

Qualifications

• Strong understanding of ServiceNow development.
• Experience in incident resolution and process creation.
• Ability to automate workflows and improve service delivery.

Responsibilities

• Design, develop, and maintain ServiceNow applications and modules.
• Support and enhance the ServiceNow Service Portal.
• Integrate ServiceNow with external systems and troubleshoot issues.

Skills

ServiceNow applications development

JavaScript

ITIL processes

Integration via REST/SOAP APIs

User training

Job description

Overview

Reporting to the Lead Specialist Infrastructure Engineer, you’ll support and enhance the ServiceNow platform within the Technical Support Team.

As a Senior Specialist Infrastructure Engineer (ServiceNow Developer), you will:

Responsibilities

• Be involved in incident resolution, bug fixes, process creation, and user training
• Design, develop, and maintain ServiceNow applications and modules
• Configure and enhance ITSM and ITOM features to meet business needs
• Support and enhance the ServiceNow Service Portal, ensuring usability, accessibility, and performance
• Automate workflows and improve service delivery using ServiceNow capabilities
• Develop and maintain custom scripts using JavaScript, GlideScript, Business Rules, UI Policies, and Work Flow
• Support platform upgrades, ensuring compatibility and performance across modules
• Integrate ServiceNow with external systems via REST/SOAP APIs
• Troubleshoot issues and provide technical support across the platform
• Collaborate with business and IT teams to gather requirements and deliver scalable solutions
• Continual review of the effectiveness and efficiency of existing ITIL and IT processes
• Provisioning of Knowledge Base solutions, Event Dashboards, Reports, and Analytics to Business and IT users
• Customer interaction and office-wide communications

Where you will be working

You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.