Senior Spa Therapist - King Street Townhouse Hotel & Spa

The Hut Group; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a passionate Senior Spa Therapist to join their team at a luxury hotel. This role involves delivering exceptional spa services, ensuring a memorable experience for guests, and maintaining high standards of cleanliness and presentation. The ideal candidate will have a strong background in spa and wellness, with qualifications in beauty therapy and a commitment to outstanding customer service. Join a dynamic team dedicated to creating exceptional experiences in a prestigious environment where your skills and passion for wellness can truly shine.

Qualifications

• Experience in a spa/health club environment is essential.
• Impeccable attention to detail and customer service experience.

Responsibilities

• Greet guests and deliver memorable experiences.
• Support Spa Manager in exceeding customer expectations.
• Maintain a clean environment and deliver exceptional service.

Skills

Spa and wellness service

Customer service

Attention to detail

Team collaboration

Retail recommendations

Education

NVQ Level 3 in Beauty Therapy

Equivalent qualification

Job description

Senior Spa Therapist - King Street Townhouse Hotel & Spa

Job Category: Hospitality

Division: THG Experiences

Location: UK, Manchester

Job Type: Full-time

About THG:

We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

About THG Experience:

THG Experience is home to our portfolio of prestige event locations and luxury properties, including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel, and 100 King Street. Through these venues, we create exceptional experiences, services, and content that ensure our portfolio of brands and partners make real-world connections with their customers.

About the role:

We are currently seeking a Senior Spa Therapist on a full-time basis to join our talented team at King Street Townhouse Hotel. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance the experience for our esteemed members and guests.

Responsibilities:

• Greet guests at reception to deliver a memorable experience
• Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
• Maintain a professional, clean environment ensuring that our guests/members are comfortable
• Fully understand existing treatments and procedures to effectively deliver world-class service
• Ensure that all treatment rooms are prepared and fit for purpose
• Attend weekly/monthly team meetings and events
• Deliver exceptional aftercare and retail recommendations to all clientele
• Maintain high standards of presentation and cleanliness at all times
• Deliver brand standards
• Book clients and handle phone calls
• Achieve treatment and retail targets

Requirements:

• Specific experience within a spa/health club environment
• Qualified to NVQ level 3 or equivalent
• Experience with ESPA and Elemis is preferred but not essential
• Impeccable attention to detail and customer service experience
• Proven experience working as part of a successful team with excellent interpersonal skills
• Knowledge in our brands NVQ level 3 beauty therapy or equivalent
• Previous beauty therapy experience in a 5-star/luxury background
• Natural leadership qualities

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavor to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG, please contact one of our Talent team to discuss further.

Apply for this job

* Required

* First Name

* Last Name

* Email

* Phone

* Resume/CV

* Do you have the right to work in the UK?

* What is your notice period?

* What are your salary expectations?

* Are you qualified in Level 3 Beauty Therapy?