Senior Spa Therapist 36 hours

Alexander House (Alexander Hotel Collection); Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel group is seeking a Senior Spa Therapist to join their award-winning Utopia Spa. This role involves delivering a full range of treatments, mentoring junior therapists, and ensuring high standards of service quality and cleanliness. You will benefit from a competitive salary, a range of commissions, and extensive company perks.

Benefits

10% Retail Commission

4 weeks holiday, rising to 5 with service

Complimentary hotel stays and treatments

Discount on food and beverages

Employee uniform

Qualifications

• Experience in Temple Spa products is advantageous.
• Must complete a trade test with the Spa Manager before recruitment.

Responsibilities

• Support and mentor Spa Therapists in their daily tasks.
• Guide team towards achieving service standards and retail goals.
• Ensure cleanliness, hygiene, and compliance across the Spa.

Skills

Client Service

Communication

Mentoring

Education

NVQ Level 3 Beauty Therapy

Job description

SENIOR SPA THERAPIST (36 hours)

£25,571.52 + monthly service charge payment + commissions

Overtime paid at £14.50 per hour for hours worked over 36 hrs per week

Choose your shift pattern between Tuesday to Saturday or Sunday to Thursday, guaranteeing you a weekend day off every week!

• 10% Retail Commission
• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

You will also receive a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted treatments and hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme

In addition, you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary afternoon tea and service-related holiday

The Place

The 5 Red Star Alexander House Hotel & Utopia Spa, part of the very successful Alexander Hotels Group with four top Hotels and two award winning Utopia Spa, has an outstanding environment and range of facilities.

The award-winning Utopia Spa at Alexander House Hotel is looking for a Senior Spa Therapist to join our dedicated team. The outstanding facilities including 21 treatment rooms, relaxation lounges, inside the pool with monsoon showers, hydrotherapy pool, and a private Zen Garden features a barrel sauna and outdoor hot tub, creating the perfect environment to deliver amazing experiences to our guests. We offer an extensive range of treatments and carry a wide range of products (Temple Spa, OSKIA of London) allowing continuous training and development and our large team allows for steady progression towards work aspirations.

The Role

As a Senior Spa Therapist, you will be able to offer guests our full range of treatments, covering face and body treatments, your client service and interaction will be excellent. You will ensure full knowledge of our products and services. In addition, you will support the Spa Manager and Spa Supervisor to manage a large team of therapists helping them to develop and achieve Utopia Spa service and technical standards together with their retail targets.

In addition to the duties of a Spa Therapist you will be required to;

• Guide and support, train and coach the Spa Therapists liaising with the Spa Manager & Supervisor with any ongoing issues of performance.
• Be a support and mentor for Spa Therapists day to day issues.
• To assist the Spa Supervisor during busy times as lead host, to meet and greet guests arriving at the Spa.
• Ensure all Spa Therapists are meeting and greeting guests to standard, assisting with any queries when they need support.
• Ensuring all Spa Therapists are maintaining good cleanliness, hygiene and appearance standards in all treatment rooms and back of house areas of the Spa.
• Audit all Treatment Protocols ensuring full compliance by all Spa Therapists, offering coaching/training where required.
• Mentor and be approachable to Spa Therapists allowing them to share concerns, feedback and needs to encourage them to develop.
• Be responsible for monthly stock takes ensuring adequate stocks to ensure service and demands can be met.
• Deputise for the Spa Manager and Spa Supervisor by covering some duties, when needed.

The Requirements

• Flexible working days: 36 hrs + overtime over 5 days.
• Regular shifts are 09.45 – 18.15 and 10.45-19.15 with some flexibility needed to meet special guest requirements.
• NVQ Level 3 Beauty Therapy or equivalent is essential.
• Completion of a trade test with the Spa Manager prior to recruitment
• Desired experience of the following would be a distinct advantage, Temple Spa, pregnancy massage, hot stones massage, bamboo massage, reflexology.

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