Senior Spa Therapist

Champneys; York; On-site; GBP 23,000 - 30,000; Full time

Job summary

Champneys is seeking a Senior Spa Therapist to enhance our guests' wellbeing experience. This role involves delivering a range of therapeutic treatments and providing exceptional client care. Ideal candidates will be passionate, skilled in facials, massages, and nails, and committed to exceeding guests' expectations. Join a vibrant team within our modern and stylish spa facilities, enjoying benefits aimed at promoting health and wellness.

Benefits

Health, wellness, and wellbeing incentives

Discounted health club memberships

Complimentary Spa Day after probation

50% discount on Champneys products

Qualifications

• Passionate and friendly demeanor with a commitment to guest satisfaction.
• Confident in delivering a range of spa treatments.
• Ability to mentor junior therapists.

Responsibilities

• Provide first-class spa therapies to guests.
• Follow Champneys protocols and ensure treatment quality.
• Advise customers on spa facilities and products.

Skills

Facials

Massages

Nail treatments

Client care

Job description

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Our passion is health and wellbeing, and we know our therapists are at the heart of that vision. We proudly offer exceptional training journeys for all our therapists, with in-house trainers dedicated to helping you reach your full potential and progress with us.

As a Senior Spa Therapist, you will be passionate and friendly, providing first-class service and delivering the highest standards of therapeutic, holistic, and wellbeing treatments. You should be confident with facials, massages, and nail treatments.
Like us, you will have a passion for wellbeing, and everything you do will be driven by a desire to exceed your guests’ expectations.
We offer state-of-the-art facilities within all our resorts and hotels, boasting modern and stylish spas.

Some duties and responsibilities include:

• Carrying out all spa treatments to the required standards, ensuring treatment times are adhered to.
• Following Champneys protocols and training programs to offer the best service to guests.
• Having thorough knowledge of the Club & Spa and Hotel facilities, advising customers accordingly.
• Being responsible for your working areas, ensuring equipment is operational and clean, and reporting defects to maintenance.
• Adhering to Health and Safety regulations and using safe work practices.
• Attending training courses necessary for your therapist grade to offer all treatments expected of a senior therapist.
• Liaising positively with the manager and receptionists regarding scheduled treatments and any changes, including shift adjustments.
• Keeping up to date with product developments and new treatments.
• Providing professional advice to guests through talks, demonstrations, spa tours, and promotional events.
• Offering exceptional client care to ensure a memorable treatment experience.
• Maximizing revenue opportunities and seeking support or training when needed.
• Recommending suitable homecare to help guests maintain their results.
• Mentoring junior therapists by sharing knowledge and experience.
• Providing skin consultations and full home care prescriptions to premier guests.

Weekend working is on a rota basis.

As part of our iconic wellbeing brand, you can expect benefits that align with our vision to make you feel happier and healthier inside and out. You will work in a great environment and enjoy access to:

• Health, wellness, and wellbeing incentives
• Champneys experiences (overnight stays or ultimate spa days)
• App technology for essential forms
• In-house social media connecting our Champneys Family
• Motivating, rewarding, and engaging colleague events
• Discounted stays for you, friends, and family at our hotels or resorts
• Complimentary Spa Day after probation
• 50% discount on Champneys products
• Discounts on partner products like Elemis and Clarins
• Discounted health club memberships