Senior Spa Therapist

Dunston Hall Hotel, Spa & Golf Resort; Norwich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A premier hotel and spa facility in Norwich seeks an experienced Level 3 Spa Therapist. The role involves mentoring a team, delivering a variety of treatments, and advising guests. Ideal candidates should have previous spa experience and a passion for guest service. The position offers robust career development, employee benefits, and a commitment to diversity and inclusion.

Benefits

Free health club membership

15% retail commission

Discounts across golf at QHotels

Employee Assistance Program

Training and development support

Family & Friends discounts

Free parking

Qualifications

• Must hold NVQ Level 3 (or equivalent) in beauty/spa.
• Previous experience as a Spa Therapist is essential.
• Supervisory or management experience preferred.

Responsibilities

• Support and mentor a team of Therapists.
• Deliver a variety of spa treatments to guests.
• Advise on the best products for guests.

Skills

Spa treatments delivery

Team support and mentoring

Upselling skills

Customer service

Product knowledge (Elemis & Jessica Nails)

Education

NVQ Level 3 beauty/spa qualification

Job description

Social network you want to login/join with:

Are you a level 3 experienced Spa Therapist with a passion for providing an outstanding guest experience?

Are you looking for a clear development pathway for your career?

The important stuff:

• Elemis uniform provided
• 15% retail commission scheme for product sales
• A clear development pathway
• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development opportunities available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• And much more!

What will I do?

Supporting and mentoring a team of Therapists, you will create a relaxing experience for guests, whether they are attending as hotel guests or on a spa break. You will deliver a variety of treatments, advise on the best products for guests, and upsell or book additional treatments. You will also attend regular training with Elemis Ambassadors to enhance your skills.

Is this the role for me?

NVQ Level 3 (or equivalent) beauty/spa qualification
Previous experience as a Spa Therapist
Supervisory or management experience
Elemis & Jessica Nails knowledge and experience (a bonus!)

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich. It is a 4-star, 166-bedroom property with beautiful garden views, an 18-hole golf course, and dining options including the Brasserie restaurant, Bunkers bar, and a terrace bar. Facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities. If you require any reasonable adjustments during the recruitment process, please let us know. We also support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.