Senior Spa Therapist

TN United Kingdom; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Level 3 Spa Therapist to join their dynamic team at a luxurious hotel and spa in Norwich. In this role, you'll be at the forefront of providing exceptional guest experiences, delivering a range of treatments while mentoring fellow therapists. The company offers a clear career development pathway, along with numerous perks including free health club membership and discounts across their collection. If you have a passion for beauty therapy and customer service, this is your chance to thrive in a supportive environment that values diversity and inclusion.

Benefits

Elemis uniform provided

15% retail commission scheme

Free health club membership

Discounts across golf

Family & Friends discounts

Support with training & professional qualifications

Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Experience as a Spa Therapist with NVQ Level 3 or equivalent.
• Ability to mentor and support a team in delivering treatments.

Responsibilities

• Deliver a variety of spa treatments and create a relaxing experience.
• Advise guests on products and upsell additional treatments.

Skills

Spa Therapy

Customer Service

Product Sales

Supervisory Skills

Education

NVQ Level 3 in Beauty/Spa

Tools

Elemis Products

Jessica Nails

Job description

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Are you a level 3 experienced Spa Therapist with a passion for providing an outstanding guest experience?

Are you looking for a clear development pathway for your career?

The important stuff:

• Elemis uniform provided
• 15% retail commission scheme for product sales
• A clear development pathway
• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development opportunities available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• And much more!

What will I do?

Supporting and mentoring a team of Therapists, you will create a relaxing experience for the guest whether they are attending as a hotel guest or on a spa break. Deliver a variety of treatments and, using your expertise, advise on the best products for the guest. You will sell a variety of products from our retail offer as well as upselling or booking guests in for additional or further treatments. You'll attend regular training with our Elemis Ambassadors across the group to perfect your skills!

Is this the role for me?

• NVQ Level 3 (or equivalent) beauty/spa qualification
• Previous experience as a Spa Therapist
• Supervisory or management experience
• Elemis & Jessica Nails knowledge and experience (a bonus!)

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is a 4-star, 166-bedroom property. Our hotel features beautiful garden views, an 18-hole golf course, and dining options including the Brasserie restaurant, Bunkers bar, and a terrace bar. We offer afternoon tea, private dining, and meeting and event spaces. Leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities. If you require any reasonable adjustments during the recruitment process, please let us know. We also support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.