Senior Spa Therapist

GLL; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused spa organization in London seeks a Senior Spa Therapist to provide a range of wellness therapies and ensure excellent customer service. The ideal candidate will have NVQ Level 3 or equivalent qualifications, a proven ability in promoting and marketing services, and experience in spa or beauty treatments. Join a dynamic team and enjoy a variety of employee benefits including discounted memberships and career development opportunities.

Benefits

Learning & development opportunities

Discounted gym membership

Industry-leading rates of pay

Exclusive discounts on villas and chalets

Health assurance

Discounts across thousands of retailers

25% off spa treatments and products

Qualifications

• Must have a minimum Level 3 or equivalent qualification.
• Experience in providing professional and engaging wellness therapies.
• Ability to deliver high-quality service with minimal supervision.

Responsibilities

• Maintain a positive image of the Spa by providing professional service.
• Ensure compliance with spa rules and customer safety.
• Market and promote the Spa and achieve sales targets.

Skills

Excellent customer service skills

Organisational skills

Ability to promote and sell services

Tact and sensitivity in customer interactions

Experience of Spa or Beauty treatment applications

Education

NVQ Level 3 or equivalent

Tools

Electronic booking systems

Job description

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New Spa opened 2024 Spa Experience Old Street/ Ironmonger Row Baths

GLL is looking for a Senior Spa Therapist to work at Ironmonger Row Baths, Old Street. If you have the skills and ambition to join us as a Senior Spa Therapist, there's never been a more exciting time to join us. This is more than just a Senior Spa Therapist job, it's a career.

As a Senior Spa Therapist, you will thrive as part of a team, communicating with colleagues and other departments with confidence and sensitivity. Bringing with you an aptitude for organisation to manage bookings and maintain the presentation, organisation and cleanliness of our spa space.

We are looking for a minimum Level 3 or equivalent qualified Senior Spa Therapist to join our team to provide professional and engaging wellness therapies, massage, and beauty treatments to our clients. You will offer a full range of treatments to fulfill different client needs and objectives. All applicants must have excellent customer service and organisational skills, and a high level of professional practice.

What you’ll do:

• Maintain a good and positive image of the Spa to members of the public generally by providing a welcoming, helpful, and professional service.
• Comply with the commitments outlined in the ‘Customer Charter’, ensuring that standards are maintained as stipulated. Ensuring customer compliance with spa rules and procedures.
• Ensure the safety and control of customers and the public generally within the Spa and that all relevant regulations applicable to the Spa’s operation are enforced and complied with.
• Assist Spa Patrons with use of the facilities and activities and to encourage maximum use of the Spa Experience and treatments.
• Book all enquiries to tours on their initial enquiry to the Spa when required, complying with the Spa Experience Brand and Standard Operating Procedure.
• Market and promote the Spa.
• Responsible for achieving own Spa sales targets.
• Actively up-selling services during customer interaction.
• Ability to lead and train team members.
• Encourage bookings of the Spa’s experience and treatments to enquirers in person and on the telephone; communicating new ventures and recommending appropriate services to potential customers.

What you need:

• Ability to effectively promote, market, and ‘sell’ the service and Spa.
• Ability to deal with customers and their queries and concerns with tact and sensitivity.
• Ability to deliver a high-quality service with minimal supervision.
• NVQ Level 3 or equivalent.
• Good understanding of the characteristics and qualities that customers want from Spa / health and fitness centres.
• Knowledge of electronic booking systems.
• Evidence of achieving results and making a difference to customers.
• Experience of Spa or Beauty treatment applications.

As a charitable social enterprise owned by its staff, GLL offers a great range of benefits for its employees:

• Learning & development to support career development.
• Discounted gym membership for you and your partner.
• Industry-leading rates of pay.
• Opportunity to join the GLL Society and have a say in how we are run, plus associated social events.
• Exclusive discounts on our villas in Portugal.
• Exclusive discounts on our Ski chalets in Bulgaria.
• Health assurance.
• Career pathways, professional development, and training with practical and theory elements.
• Discounts across thousands of retailers (GLL Extras).
• 25% off Red Letter Days.
• 25% off Buy A Gift.
• 20% off GLL spa experience treatments and associated products.