Senior Spa Therapist

Harbour Hotels; Christchurch; On-site; GBP 25,000 - 35,000; Full time

Job summary

Harbour Hotels is seeking a passionate Senior Spa Therapist to deliver exceptional guest service and support team leadership at their Christchurch Harbour Hotel & Spa. This role involves performing various high-quality treatments and enhancing client experiences while benefiting from numerous employee perks.

Benefits

Discounted room rates for staff

25% discount on treatments

25% discount on food and drinks

Mental health and wellbeing support

24/7 GP services

Competitive salary

Qualifications

• Qualified with NVQ Level 2 & 3.
• Experience with TEMPLE SPA and ELEMIS training preferred.
• Knowledgeable and committed to high-quality guest service.

Responsibilities

• Assist the Spa Manager in service delivery and team motivation.
• Perform a variety of spa treatments, ensuring guest satisfaction.
• Support revenue maximization through effective diary management.

Skills

Customer Service

Massage Techniques

Spa Treatments

Education

NVQ Level 2 & 3

Job description

We have a superb opportunity for a Senior Spa Therapist with a passion to deliver consistently exceptional service who wishes to develop their career within a progressive company. You will be NVQ Level 2 & 3 qualified. TEMPLE SPA, ELEMIS training, and experience would be a distinct advantage.

As a Senior Spa Therapist, you will assist the Spa Manager in looking after our spa and leisure guests and help lead and motivate the team to ensure consistency in guest service. You will be required to carry out a variety of treatments including massage, be knowledgeable, friendly, and committed to ensuring that every guest's visit to the Spa is memorable. You will consult with each client to fully understand their personal needs and be committed to delivering high-quality, exceptional treatments. Additionally, you will support your manager to maximize revenue through careful diary management and proactive selling of high-quality spa treatments.

Who we are…

Harbour Hotels is a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans coastal, country, and city properties with exciting restaurant concepts and our unique HarSPA brand across many sites. Christchurch Harbour Hotel & Spa is a relaxed coastal spa retreat with spectacular Harbour views, offering great local food, luxurious pampering, and exploring the Dorset coastline.

Enjoy incredible views over the water, explore Christchurch Harbour, or indulge in a luxurious treatment at our HarSPA, with options for spa days or breaks.

Our facilities include two restaurants headed by Chef Patron Alex Aitken, emphasizing fresh, seasonal, and local ingredients. Choose from the Upper Deck Bar & Restaurant with an alfresco dining terrace or the award-winning Jetty restaurant perched on the water’s edge.

What’s in it for you…

• Discounted room rates for all Harbour Hotels staff
• 25% discount on HarSPA and Temple Spa treatments
• 25% discount on food and drinks in our bars and restaurants

Health & Wellbeing

• Mental health and wellbeing support for you and your immediate family
• 24/7 GP services for you and your immediate family
• Bespoke nutrition & fitness advice
• Group Life Cover

Reward & Recognition

• Incentive schemes and opportunities to attend Harbour Heroes awards

Development

• Progression opportunities within Harbour Hotels
• Career development pathways and internal promotions
• On-the-job training and development

Additional Benefits

• Meals included whilst on duty
• Competitive salary
• Unique uniforms designed for Harbour Hotels