Senior Spa Receptionist

Celtic Manor Resort; Newport; On-site; GBP 20,000 - 27,000; Full time

Job summary

Join a leading hospitality destination as a Senior Spa Receptionist at Celtic Manor Resort. You'll handle front of house operations, liaise with therapists, and deliver exemplary guest service in a supportive environment. Enjoy career development opportunities, attractive benefits, and a chance to grow within an inclusive and positive company culture.

Benefits

Access to career development training

FREE on-site parking

Discounts on food & beverage and hotel stays

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Staff appreciation events

Monthly and end-of-year awards

Qualifications

• Minimum of 12 months experience as a Spa Receptionist.
• Excellent communication skills to interact with guests and colleagues.

Responsibilities

• Carry out front of house procedures and manage Spa operations.
• Coordinate guest consultation records with Therapists.
• Perform therapies for guests when needed.

Skills

Communication

Microsoft Office

Customer Service

Education

VTCT NVQ Level 3 in Beauty Therapy

Job description

-
Join the ‘Greatest Story in Hospitality’ by becoming one of our Senior Spa Receptionist ‘Hospitality Heroes’ in our award-winning Spa Team based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from ‘Manor to Marina’.
OUR IDEAL HERO WILL HAVE -
* VTCT NVQ Level 3 in Beauty Therapy
* Experience in Microsoft Office, Outlook
* Minimum of 12 months’ experience as a Spa Receptionist
* Excellent communication skills, being able to confidently speak with guests and colleagues
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -
* Carry out front of house procedures as per the daily checklists. This will Include opening/closing of the Spa
* Liaise with the Spa Therapists to ensure that treatment time guidelines are adhered to, and adjustments are made immediately to ensure the client’s journey runs smoothly
* Have a full and up-to-date knowledge of the Resort facilities, services, and events
* Coordinate a guest’s consultation records with the Therapists
* Ensure that all staff adhere to the Forum Spa dress code, and are professionally presented at all times
* Perform therapies for guests when there is a shortage of Spa Therapists due to sickness/annual leave
BE RECOGNISED AND REWARDED -
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as -
* Access to career development training from day one
* FREE on-site parking
* Discounts on food & beverage and hotel stays
* Discounted leisure membership
* Free GP virtual appointment service
*24/7 wellbeing helpline
* NEST pension scheme
* Social Club
* taff appreciation events
* Monthly and end-of-year awards
GROW WITH US -
As a Celtic Collection employee, you will be able to say –
* I am equipped, trained, and supported to do THE BEST JOB I CAN
* I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
* I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
* I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
* I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
* I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO -
In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 22/06/2025 by TN United Kingdom