Senior Solutions Engineer (United Kingdom, Ireland)

Shopify Inc.; United Kingdom; Remote; GBP 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Retail Solutions Engineer, where you will play a crucial role in shaping the future of commerce. In this dynamic position, you'll leverage your expertise in solutions engineering and cloud technologies to drive technical solutions for new business opportunities. Collaborate with sales teams to create impactful product demonstrations and engage with clients to understand their unique needs. If you're passionate about transforming commerce and thrive in a fast-paced, digital-first environment, this is the perfect opportunity for you to make a real impact.

Qualifications

• 3+ years in Solutions Engineering or related fields.
• Strong understanding of cloud technologies and commerce operations.
• Experience with retail solutions and API integrations.

Responsibilities

• Drive technical solutions for new business opportunities.
• Create product demos and proof of concepts for clients.
• Engage in strategic consulting sessions with clients.

Skills

Solutions Engineering

Pre-sales Consulting

Cloud-based Technologies

Technical Strategy

Troubleshooting Skills

Analytical Skills

Time Management

Team Collaboration

API Knowledge (REST, GraphQL)

Education

Bachelor's Degree in a related field

Tools

Shopify POS

Lightspeed

Vend

ePos

Job description

Fluency in German, Italian, and English required.

At Shopify we believe in making commerce better for everyone including entrepreneurs and enterprise brands alike. We do this by providing the scalability, reliability and flexibility merchants need to build, grow, adapt and evolve their business. Shopify powers commerce for notable brands like Gymshark, Jigsaw, Lloyds Pharmacy and more.

Alongside Sales, our Solutions teams work directly with brands like these to help them develop and drive their commerce strategies. Whether that is starting or expanding their brick & mortar operations or e-commerce business, adopting our Retail solutions, or leveraging the power of Shopify Payments to scale. This is where you can come in…

As a Retail Solutions Engineer, you’ll drive the technical solutioning for our new business and cross-sell opportunities, build POCs, lead demonstrations and enable our sales and partner teams to show how merchants can accelerate the growth of their business with Shopify Retail.

We are revolutionizing how we work and partner with our merchants by operating in a fully distributed work-from-home digital by default environment as we build the future of commerce.

Qualifications for the role:

Min 3 years of experiencein Solutions Engineering, Pre-sales Consulting, Agency Consulting, Commerce Operations or Retail Operations

Solid understanding of cloud-based technologies, SaaS and PaaS fundamentals

Solid understanding of technical strategy as it relates to operating and growing commerce businesses

A solutions mindset - our largest and most advanced merchants like to push the boundaries of commerce and will often custom build solutions to achieve their goals.

Passion to collaborate in a team-selling environment and share your expertise to help others learn

Strong troubleshooting and analytical skills combined with the desire to tackle challenges head-on

A personable video conference presence with confidence and the ability to control the virtual room

Strong time management and prioritization skills to support a number of opportunities, multiple concurrent client requests, and the ability to reprioritise on an ongoing basis.

The ability to thrive on change, work well as part of a team and as an individual contributor, as well as the flexibility to work locally, regionally and globally in a matrixed organization. We evolve at a rapid pace and things change quickly, sometimes even daily!

Professional working proficiency in German and/or Italian.

Preferred Qualifications:

Strong API knowledge (REST and GraphQL) for back-office integrations

Experience with retail solutions such as Shopify POS, Lightspeed, Vend, ePos and more

Solid understanding of retail operations such as inventory management, warehouse operations, omni-channel retail operations (BOPIS, Click & Collect, Local Delivery), multi-location fulfillment.

Projects, activities, and expectations of your role include:

Working to help qualify and close deals from a technical requirements perspective with Sales and development partners/agencies

Engaging with clients through requirements discovery and strategic consulting sessions

Creating customized product demos and proof of concepts for use during virtual or on-site client demonstrations

Becoming an expert on Shopify’s application ecosystem and integrations

Aligning with product and RnD teams on future roadmaps and sharing feedback on released features and client trends

Mentoring and coaching the sales team on technical aspects of Shopify Retail

If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Use AI tools reflexively as part of your fundamental workflow
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

We hire people, not resumes. If you think you’re right for the role, apply now.