Senior Solutions Engineer

NTT Global Data Centers Americas, Inc.; Greater London; Remote; GBP 90,000 - 120,000; Full time

Job summary

NTT Global Data Centers is seeking a Senior Solutions Engineer to support EMEA region. This role focuses on closing hyperscale and enterprise opportunities through data center know-how, solution design, and compelling presentations.

Based in a largely remote capacity with occasional on-site collaboration, you will coordinate with sales, SMEs, operations, and legal to deliver technically sound responses and timely deployments across global time zones.

Qualifications

• Strong problem-solving and analytical abilities with strategic thinking.
• Proficient in AutoCAD, CFD Modeling, and drafting tools.
• Deep knowledge of modern data center topologies and wholesale customer requirements.
• Ability to develop BOMs and scopes of work for large deployments.
• Excellent oral and written communication; comfortable presenting to groups.

Responsibilities

• Develop technical solutions for hyperscale/enterprise needs aligned with company goals.
• Lead technical response packages and present solutions to clients timely.
• Collaborate with SMEs, Operations, Legal, and Sales to deliver projects.
• Understand MEP, BMS, Fiber networks and data center design differentiators.
• Assist in contract and lease reviews with legal teams.

Skills

Problem-solving

Analytical skills

Presentation skills

Communication skills

Stakeholder management

Data-driven decisions

Education

Technical degree

Tools

AutoCAD

Bluebeam

CFD Modeling

Visio

Salesforce

SharePoint

Excel

PowerPoint

Project

Outlook

Word

Job description

Make an impact at NTT Global Data CentersJoin NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.Your role at a glanceThe position for Senior Solutions Engineer provides technical support to all EMEA Region Solutions Engineering activities and is responsible for developing and delivering innovative and effective solutions that meet existing customer needs and drive business growth. This role is specifically focused on helping close existing hyperscale and enterprise business via data center and product knowledge, solution design, quoting, exceptional presentation skills, and leading tours of the NTT Data GDC facilities. The Senior Solutions Engineer will ensure the highest standards of technical excellence and customer satisfaction, contributing to the overall success of the organization. This role requires a technical oriented thinker with a deep understanding of infrastructure engineering as well as MEP systems, and customer requirements, who can build trust, and work collaboratively across various internal and external stakeholders.What we are looking forAs the position for Senior Solutions Engineer , you will provide technical support to all EMEA Region Solutions Engineering activities and is responsible for developing and delivering innovative and effective solutions that meet existing customer needs and drive business growth. This role is specifically focused on helping close existing hyperscale and enterprise business via data center and product knowledge, solution design, quoting, exceptional presentation skills, and leading tours of the NTT Data GDC facilities. The Senior Solutions Engineer will ensure the highest standards of technical excellence and customer satisfaction, contributing to the overall success of the organization. This role requires a technical oriented thinker with a deep understanding of infrastructure engineering as well as MEP systems, and customer requirements, who can build trust, and work collaboratively across various internal and external stakeholders.This role is primarily remote, with occasional on-site collaboration as required - limited travel may be required up to 10%. In this role, you will be flexible to work across global time zones.What will you do?Based in the EMEA region and reports to the Director of Central Solutions Engineering Services and works closely with NTT Data GDC Sales Representatives to develop a thorough understanding of existing customer technical requirements particularly electrical, mechanical, fiber network systemsExecutes the technical solutioning of existing hyperscale/enterprise client requirements in alignment with NTT Data GDC company goals and objectivesGathers existing client technical requirements and collaborates with other NTT Data GDC teams including Subject Matter Experts, Service Operations, Client Success Managers to oversee the development, design, and delivery of complex MEP, BMS, Fiber Network solutions, ensuring they meet the highest standards of quality and performanceLeads the preparation of the technical response package for existing client requests and communicates solutions back to the client in a timely mannerWorks with the Service Operations/FitOut teams to implement solutions in existing spacesDemonstrates expert understanding of MEP, BMS, Fiber Networks data center design concepts and differentiators (liquid cooling, maintainable fault tolerant power, security redundancy, etc.)Supports NTT Data GDC Legal teams in contract and lease reviews, ensuring terms align with both the customer’s and NTT Data GDC requirementsWorks closely with NTT sales representatives, product management, SMEs, operations, legal, and customer support teams to ensure seamless integration of solutions and successful project deliveryWhat are we looking for?Exceptional problem-solving and analytical skills, with the ability to think strategically and make data-driven decisionsAble to mark-up electrical and mechanical single lines, as well as floor plan layouts of equipment and systems in AutoCAD, Bluebeam or other drafting softwareA thorough understanding of modern data center and IT client topologies, design requirements, and environments with a primary focus on wholesale customers and their data center requirementsProficient with software application such as AutoCAD, CFD Modeling, Visio, Word, Excel, Power Point, Project Outlook, SharePoint and SalesforceComfortable speaking/presenting to groups of all sizesAble to work in a team/cross-team/multi-site environmentManages stress and/or fast-pace effectivelyExcellent problem solver/creative thinkerEngages customers to extract critical technical and business drivers that may position client deliverablesEffective at working with 3rd party contractors and vendors to aid in the design of large customer infrastructure deployment requirementsAbility to develop and write a bill of materials and scope of work to meet large customer infrastructure deployment requirementsMaintains familiarity with competitive offerings to effectively position products and solutions in a competitive environment.Must possess effective oral and written communications and strong analytical and problem-solving skillsTechnical degree preferredSignificant experience in a similar technical position including pre-sales support, design consulting, constructionPrevious technical post-sales experienceExperience dealing with stakeholders to influence salesWho we areAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.