Senior Solutions Engineer

NTT Global Data Centers; City Of London; On-site; GBP 75,000 - 110,000; Full time

Job summary

NTT Global Data Centres in London is seeking a Senior Solutions Engineer to support EMEA Solutions Engineering, developing and delivering innovative data centre solutions that meet client needs and drive business growth. You will design, quote, and present complex MEP, BMS, and fiber network solutions; lead tours of facilities and ensure technical excellence and customer satisfaction.

A technical degree and experience in pre-sales and post-sales roles are preferred.

Qualifications

• Engineering degree or related field preferred.
• Strong communication and presentation abilities.
• Experience in data centre design and pre-sales is advantageous.

Responsibilities

• Develop and deliver technical solutions for hyperscale and enterprise clients.
• Gather client requirements and translate into MEP, BMS, and fiber network designs.
• Prepare and present technical responses and BOMs to clients.
• Lead tours of NTT Data GDC facilities for prospects and stakeholders.
• Collaborate with Sales, PM, SMEs, operations and Legal to ensure delivery.
• Support contract and lease reviews with Legal to align terms.

Skills

Problem-solving

Analytical thinking

Presentation skills

Stakeholder management

Team collaboration

Stress management

Education

Bachelor's degree in Engineering or related field

Tools

AutoCAD

CFD Modeling

Visio

Word

Excel

PowerPoint

Project

Outlook

SharePoint

Salesforce

Job description

What we are looking for

As the position for Senior Solutions Engineer , you will provide technical support to all EMEA Region Solutions Engineering activities and is responsible for developing and delivering innovative and effective solutions that meet existing customer needs and drive business growth. This role is specifically focused on helping close existing hyperscale and enterprise business via data centre and product knowledge, solution design, quoting, exceptional presentation skills, and leading tours of the NTT Data GDC facilities. The Senior Solutions Engineer will ensure the highest standards of technical excellence and customer satisfaction, contributing to the overall success of the organization. This role requires a technical oriented thinker with a deep understanding of infrastructure engineering as well as MEP systems, and customer requirements, who can build trust, and work collaboratively across various internal and external stakeholders.

What will you do?

• Based in the EMEA region and reports to the Director of Central Solutions Engineering Services and works closely with NTT Data GDC Sales Representatives to develop a thorough understanding of existing customer technical requirements particularly electrical, mechanical, fiber network systems
• Executes the technical solutioning of existing hyperscale/enterprise client requirements in alignment with NTT Data GDC company goals and objectives
• Gathers existing client technical requirements and collaborates with other NTT Data GDC teams including Subject Matter Experts, Service Operations, Client Success Managers to oversee the development, design, and delivery of complex MEP, BMS, Fiber Network solutions, ensuring they meet the highest standards of quality and performance
• Leads the preparation of the technical response package for existing client requests and communicates solutions back to the client in a timely manner
• Works with the Service Operations/FitOut teams to implement solutions in existing spaces
• Demonstrates expert understanding of MEP, BMS, Fiber Networks data centre design concepts and differentiators (liquid cooling, maintainable fault tolerant power, security redundancy, etc.)
• Supports NTT Data GDC Legal teams in contract and lease reviews, ensuring terms align with both the customer’s and NTT Data GDC requirements
• Works closely with NTT sales representatives, product management, SMEs, operations, legal, and customer support teams to ensure seamless integration of solutions and successful project delivery

What are we looking for?

• Exceptional problem-solving and analytical skills, with the ability to think strategically and make data-driven decisions
• Able to mark-up electrical and mechanical single lines, as well as floor plan layouts of equipment and systems in AutoCAD, Bluebeam or other drafting software
• A thorough understanding of modern data centre and IT client topologies, design requirements, and environments with a primary focus on wholesale customers and their data centre requirements
• Proficient with software application such as AutoCAD, CFD Modeling, Visio, Word, Excel, Power Point, Project Outlook, SharePoint and Salesforce
• Comfortable speaking/presenting to groups of all sizes
• Able to work in a team/cross-team/multi-site environment
• Manages stress and/or fast-pace effectively
• Excellent problem solver/creative thinker
• Engages customers to extract critical technical and business drivers that may position client deliverables
• Effective at working with 3rd party contractors and vendors to aid in the design of large customer infrastructure deployment requirements
• Ability to develop and write a bill of materials and scope of work to meet large customer infrastructure deployment requirements
• Maintains familiarity with competitive offerings to effectively position products and solutions in a competitive environment.
• Must possess effective oral and written communications and strong analytical and problem-solving skills
• Technical degree preferred
• Significant experience in a similar technical position including pre-sales support, design consulting, construction
• Previous technical post-sales experience
• Experience dealing with stakeholders to influence sales

Who we are

As the third largest data centre provider, we operate over 150 data centres in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data centre expertise, aligned with our connected platform of AI-ready data centres to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

NTT Global Data Centres is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.