Senior Solutions Consultant

JR United Kingdom; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

Join a leading company as a Senior Solutions Consultant, where you'll empower clients by providing tailored digital identity solutions. In a remote-first environment, leverage your technical expertise and communication skills to support global clients, ensuring the optimal use of ID5’s cutting-edge solutions.

Benefits

Competitive compensation package with stock options

WeWork membership for flexible workspaces

Regular offsites for team bonding

Dynamic environment with growth opportunities

Inclusive and multicultural team

Qualifications

• Experience in technical support and consulting in SaaS.
• Strong expertise in project management and analytics.

Responsibilities

• Engage daily with clients to address technical and business needs.
• Provide advanced technical support on complex queries.

Skills

Problem Solving

Technical Support

Project Management

Communication

Analytical Skills

Education

Proven experience in technical consulting

Background in SaaS or technology business

Tools

BI Dashboarding

Grafana

OpenSearch

Superset

LightDash

Job description

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Founded in 2017, ID5 has become a global leader in digital identity solutions for the advertising technology industry, partnering with premium publishers, platforms, and advertisers worldwide. Our mission is to enhance addressability across digital environments, providing best-in-class solutions for data protection and identification. Backed by industry investors, ID5 operates as a remote-first company with a commitment to innovation, inclusion, and global collaboration.

About This Role

The Senior Solutions Consultant plays a critical role in supporting our Sales and Account Management teams. This position involves assisting with new client onboarding, integration processes, and providing technical support to existing clients working with ID5’s services. Our clients range from small, local publishers to billion-dollar global tech platforms, each requiring tailored solutions to meet their unique needs. This role is integral to driving global adoption and maintaining current integrations by ensuring clients and partners fully leverage our solutions.

Reporting Line

This role reports directly to the Director of Solutions Consulting.

Key Responsibilities

• Engage with clients and partners daily through emails and video/phone calls to address their technical and business needs.
• Act as the primary point of escalation for internal and external stakeholders on complex technical issues.
• Provide advanced technical support to commercial and solution architecting teams on complex queries related to the ID5 platform and services.
• Create and maintain BI dashboarding for products and clients.
• Troubleshoot and analyze product deliverables using tools like Grafana, OpenSearch, Superset and LightDash;
• Implement cutting-edge solutions for identity-based marketing campaigns and precise campaign measurement in programmatic advertising.
• Establish yourself as a domain expert in digital identity technologies, sharing knowledge both internally and externally.
• Collaborate with Product and Engineering teams on complex integrations, product challenges, and the development/testing of new features and enhancements on the ID5 platform.
• Contribute to the growth of our Services practice by developing best practices, customer-facing assets, and internal resources.

What We Are Looking For

• Experience: Proven background in technical support and consulting, ideally within a SaaS or technology business, with strong technical expertise and project management experience.
• Technical Skills:
• Proficiency running analytics and building BI dashboards. Preferably past experience with Lightdash.
• Problem Solving: Exceptional troubleshooting, analytical, and problem-solving skills with the ability to work cross-functionally and influence outcomes.
• Organisation: Highly organised and process-oriented with a successful track record in project management.
• Communication: Superior communication and presentation skills, capable of translating technical concepts into clear, non-technical terms.
• Attitude: Entrepreneurial spirit, thriving in a startup environment with responsibility, autonomy, enthusiasm, humility, and drive.
• Preferred Experience: Prior experience in adtech is advantageous but not essential.

Why Join Us?

As a Senior Solutions Consultant at ID5, you'll be at the forefront of technological innovation in digital advertising. Working within a dynamic team that values expertise, collaboration, and proactive problem-solving, you will have the opportunity to influence major global tech platforms.

What we offer to our talent

• A competitive compensation package, including stock options in ID5
• WeWork membership and option to work from different WeWork locations
• Regular offsites to enjoy face-to-face time and to bond further with your colleagues
• A dynamic environment that offers room for growth and development to all employees
• A friendly, international, and multicultural team
• We are proud to be an equal opportunity employer. We celebrate diversity and are passionate about creating an inclusive environment in which all employees can thrive

More about ID5

Launched in September 2017, ID5 currently employs 60 people and works with premium publishers, ad tech platforms, and advertisers globally. Built to improve addressability across all digital advertising environments, ID5 has rapidly established itself as the most adopted identity solution in the market, prevailing over larger and more established companies thanks to its unique position and focus on providing the best identification and data protection technology.

The company is backed by financial and strategic industry investors who believe in ID5’s vision and plan. This investment has allowed ID5 to expand the business, increase its footprint globally, and hire the best talent to support its ambitious growth plans.

Recognized as one of the most outstanding employers by Digiday’s WorkLife Awards 2023, ID5 is a remote-first company, allowing employees to work from different locations and time zones indefinitely. We equip our team with all the tools needed to perform their work remotely, and we ensure people bond and stay connected thanks to regular all-hands meetings, communication tools such as Slack and Zoom, and by organizing regular offsites around the world. We also offer WeWork membership for those who prefer not to work from home, and allow individuals to move across different WeWork locations. More details about our remote-first organization here:https://www.linkedin.com/posts/mathieuroche_team-remotework-remoteworklife-activity- 6927642580742504449-KbhL