Senior Solutions Architect - ServiceNow

Mars; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Solutions Architect to lead the design and delivery of ServiceNow solutions. This role involves enhancing the Associate experience and streamlining service delivery while driving digital transformation initiatives. You will collaborate with cross-functional teams to create solutions that align with enterprise goals, ensuring a consumer-grade experience. With a focus on continuous improvement and innovation, you will contribute to the development of a product roadmap that advocates for simplicity and efficiency. Join a purpose-driven company that values diversity and offers best-in-class learning and development opportunities.

Benefits

Best-in-class learning and development support

Access to Mars University

Industry competitive salary

Company bonus

Qualifications

• 8+ years of experience in ServiceNow solution architecture.
• Deep knowledge of ServiceNow’s key product suites.
• ServiceNow Certified Implementation Specialist or Certified Application Developer is a plus.

Responsibilities

• Act as a trusted advisor to service line leaders on ServiceNow capabilities.
• Design and deliver cross-functional ServiceNow solutions.
• Lead collaboration with service owners and business leaders.

Skills

ServiceNow solution architecture

Product design

Implementation

Strategic mindset

Workflow streamlining

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Artificial Intelligence

Tools

ServiceNow HRSD

ServiceNow CSM

ServiceNow ITSM

ServiceNow FSM

ServiceNow Procurement

ServiceNow Workflow automation

Now Assist AI

Virtual Agent

Next Experience frameworks

Job description

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Job Description

Mars Global Services is investing in talent to create and deliver ServiceNow Product Solutions that maximize platform capabilities and deliver value at scale across the enterprise. As a Senior Solutions Architect - ServiceNow, you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted advisor, working with cross-functional teams to build solutions that align with enterprise goals and simplify complex processes, maximizing value through a “simple, streamlined, and scalable” approach.

What are we looking for?

• 8+ years of experience in ServiceNow solution architecture, product design, and implementation.
• Bachelor’s degree in Computer Science, Artificial Intelligence, or a related field.
• Deep knowledge of ServiceNow’s key product suites (e.g., HRSD, CSM, ITSM, FSM, Procurement, Workflow automation).
• Knowledge of ServiceNow’s UX frameworks, AI-driven experiences, and process automation capabilities.
• Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks.
• Strong strategic mindset with the ability to translate enterprise goals into real-world ServiceNow product solutions.
• Experience in streamlining workflows to improve end-user adoption and business efficiency.

Nice-to-Haves:

• ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).
• Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks.

What would be your key responsibilities?

• Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals.
• Own and refine the product roadmap for key ServiceNow modules, ensuring alignment with strategic business initiatives and advocating for a streamlined, scalable approach.
• Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement.
• Partner with UX and digital teams to ensure ServiceNow products provide a consumer-grade, intuitive experience that drives adoption and usability.
• Lead collaboration with service owners, HR, IT, and other business leaders to identify opportunities for ServiceNow to simplify service delivery, increase efficiency, and drive business agility.
• Provide thought leadership on emerging ServiceNow innovations and ensure continuous product improvement through lifecycle strategies and adoption of new features (e.g., Now Assist AI, process automation).
• Establish standards for ServiceNow product development, configuration, and service modeling that prioritize simplicity, reusability, AI and automation.
• Define and drive a ServiceNow product lifecycle strategy, ensuring continuous improvement and innovation and partner closely with the Mars ServiceNow account and Impact teams to drive continuous value.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including a company bonus.

Additional Information

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Assistance or accommodations are available upon request during the application process for individuals with disabilities. No applicant will be penalized for requesting such assistance.