Senior Solutions Architect (Remote, UK)

Grafana Labs; United Kingdom; Remote; GBP 96,000 - 115,000; Full time

Job summary

A technology solutions company is seeking a Senior Solutions Architect to provide business and technical consultation in a remote setting. Responsibilities include customer engagement, solution design, and leading workshops. The ideal candidate has over 5 years of project management experience and strong knowledge of observability, Kubernetes, and cloud platforms. The salary ranges from £96,000 to £115,000 depending on experience.

Benefits

Equity

Potential bonuses

Qualifications

• 5+ years of experience with deployment teams and project management.
• Proven success in delivering enterprise projects.
• Excellent communication skills.

Responsibilities

• Engaging effectively with customers, including executives and IT staff.
• Designing solutions for complex requirements, including data visualization.
• Leading functional workshops and documenting requirements.

Skills

Deployment teams

Project management

Observability (o11y)

Linux administration

Kubernetes

Cloud platforms (AWS, GCP, Azure)

Communication skills

Code reading (GoLang, JS, TypeScript)

Job description

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Senior Solutions Architect (Remote, UK), United Kingdom (Remote)

Client:

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

943376216788

Job Views:

21

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

This is a remote position and we're considering candidates in the UK timezones. We are looking for a Solutions Architect (ProServ) to join our world-class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana.

What does that mean? Our customers:

• Have a professional services partner at Grafana that understands their challenges and guides them through training, roadmapping, and consulting.
• Have a partner that is not quota/sales-based, and can genuinely prioritize their best interests.
• Benefit from sharing relevant stories and best practices across customers, delivering white-glove service for offerings, features, and overall experience.

Our SAs need to be hands-on, understanding the ecosystem of services used by our customers, and working with them to ensure success with Grafana at the center. They should understand why Kubernetes is popular, its relation to Prometheus, the difference between logs and metrics, pets vs. cattle, and more.

Their responsibilities include managing customer onboarding, adoption, delivering training, quick-starts, project assurance, and consulting for complex technical needs. They support ongoing customer engagement to ensure continued value from our products, monitor support requests, and work with product teams for improvements.

Success in this role requires being hands-on, comfortable with command line, customer engagement, project management, and technical delivery skills.

What you'll be doing:

• Engaging effectively with customers, including executives and IT staff.
• Understanding business needs and translating them into requirements.
• Designing solutions for complex requirements, including data visualization and architecture.
• Leading functional workshops, documenting requirements, and designing solutions.
• Working efficiently to accelerate solution delivery.
• Adhering to standards and best practices.
• Staying current on Grafana and related technologies.
• Collaborating with sales, product, engineering, and support teams to drive innovation.
• Helping customers succeed with leading-edge technologies.

What you'll bring:

• 5+ years of experience with deployment teams and project management.
• Experience with observability (o11y).
• Best practices for deploying and using observability stacks, preferably with Grafana products.
• Proven success in delivering enterprise projects.
• Self-motivated, quick learner, eager to innovate.
• Excellent communication skills.
• Visionary mindset.
• Experience with Linux and Windows Server administration.
• Knowledge of Kubernetes, cloud platforms (AWS, GCP, Azure).
• Systems architecture design skills.
• Ability to read code (GoLang, JS, TypeScript).

The base salary in the UK ranges from £96,000 to £115,000, depending on experience and skills. Benefits include equity, potential bonuses, and others listed on our website.

*Note: Compensation varies by country. Recruiters will discuss specific pay ranges and benefits based on location during the hiring process.