Senior Solutions Architect (Pre-Sales)

Zendesk; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading customer service software company is seeking a Senior Solutions Architect (Pre-Sales) in London. This role requires collaboration with multiple teams to support software sales across EMEA. Candidates should have over 4 years of relevant experience and excellent communication skills. The position offers the flexibility of hybrid working, with an emphasis on team connection and collaboration.

Qualifications

• 4+ years experience in software sales, pre-sales, or technical support.
• Strong communication and persuasion abilities.
• Passion for problem-solving and self-improvement.

Responsibilities

• Support software sales across all segments in EMEA.
• Collaborate with various teams to gather requirements and create solutions.
• Manage professional services offerings from inception to signature.

Skills

4+ years of experience in software sales, pre-sales, implementation or technical support

Proficient English speaker

Excellent interpersonal skills

Strong presentation skills

Ability to solve problems

Tools

Zendesk

Salesforce

REST API

Job description

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Senior Solutions Architect (Pre-Sales), London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

df6b22ba890a

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Description

Who we're looking for

Our Solution Architects work in sales, and are part of the Zendesk Professional Services team.

The Zendesk Professional Services team crafts solutions around every customer's unique business, needs and goals.

Solution Architects are responsible for scoping, estimating, planning and positioning services offerings, for new and existing Zendesk customers.

What you'll be doing

Support the software sales across all segments (Enterprise, Commercial, SMB) and territories of the EMEA region (with a potential focus in UK & Ireland).

Work collaboratively with Account Executives, Solution Consultants, Customer Success, Professional Services Delivery and other Zendesk teams.

Gather requirements, create solutions, estimate efforts, build quotes, design project plans, draft statements of work.

Manage the professional services offerings, from deal inception through to offering presentation, commercial negotiation and signature.

Accountable for regional services bookings targets, as well as professional services enablement of territory sales and pre-sales teams.

Responsible for selling both NRR (Non-Recurring Revenue) and ARR (Annual Recurring Revenue) services.

What you bring to the role

Basic Qualifications:

4+ years of experience in software sales, pre-sales, implementation or technical support.

Proficient English speaker (French or German are a plus).

High-energy, enthusiasm, positivity. “Can-do” and “Go-getter” attitude.

Excellent interpersonal, communication, persuasion, and presentation skills.

Hunger for candid feedback, continuous learning and self-improvement.

Passion for problem solving and taking ownership of challenges.

Preferred Qualifications:

Good understanding of customer relationship, engagement or experience management software (e.g. Zendesk, Freshdesk, Hubspot, Intercom, ServiceNow, Talkdesk, Salesforce, Oracle, Genesys).

Experience or knowledge of technical development and integration patterns or interfaces (e.g. REST API, JSON, HTML).

Where We Work

Hybrid:

In this role, you’ll work some days remotely with the support of a dynamic and caring team, and some days from the closest office. When working remotely, we’ll provide you with the digital tools and experiences to be together – even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.