Senior Solutions Architect

NiCE; Southampton; Vor Ort; GBP 55.000 - 75.000; Vollzeit

Zusammenfassung

NiCE is seeking a skilled Professional Services Engineer for our Hedge End office near Southampton, UK. You will implement and support non-standard deployments of NICE product suites and coordinate with product teams to introduce new versions.

You will also handle complex data-driven configurations and work with end users, partners, and R&D to ensure successful outcomes. The role requires strong scripting, API, and data-handling skills, plus excellent English communication.

Qualifikationen

• Bachelor’s degree or equivalent professional experience in IT/related field.
• Experience as system/implementation engineer for data-driven solutions.
• Proficient in scripting (PowerShell / .Net / C#/Java).
• Experience with REST/SOAP APIs and interfacing tools.
• Knowledge of MS SQL or similar relational databases.
• Strong communication and problem-solving abilities.
• Familiarity with Windows server/client environments.

Aufgaben

• Implement and support custom deployments and integration of NICE product suites for clients.
• Handle non-standard configuration requests and perform manual DB/file manipulations.
• Collaborate across teams, managing technical and commercial relationships with end users, partners and service providers.
• Accurately track effort, anticipate scope/effort variances, and raise issues early.
• Apply best practice methods, quality standards and guidelines across project phases.

Kenntnisse

Scripting

APIs

Data handling

Windows

Communication

Time management

Troubleshooting

Ausbildung

Bachelor's Degree in IT / Computer Engineering

Tools

Postman

Fiddler

MS SQL

.NET Framework

Azure

Jobbeschreibung

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

Context and Purpose

At NICE, we protect people's money, ensure their safety and improve their experiences. Many of the world’s leading companies and organizations are expected to manage these three critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organizations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. A fast growing business within NICE is the NICE Public Safety and Justice Line of Business, which develops state of the art solutions that integrate and put into context information from many sources to help emergency control rooms and investigation departments reconstruct and understand the who, what, when, where and why of an incident. This business also provides industry leading cloud solutions for the Criminal Justice market for the acquisition, management and analysis of digital evidence for over 3,000 public safety customers, including many major global cities.

A successful candidate will have the opportunity to become a key player in this rapidly growing business area.

This role requires work from a Secure Room located in the Hedge End office of NICE (near Southampton) - 5 days per week.

Scope

We are looking for a talented professional services engineer to join our technology team. Primary focus will be on implementing the technical aspects of NICE product deployments and non-standard configuration requests as well as assisting product teams to successfully introduce new products/versions. Championing supportability and delivering preventative actions on behalf of our customers is also key.

• Implementing and supporting custom deployments and integration of various NICE product suites for clients.
• Working on non-standard configuration requests, manual database and file manipulations and other advanced system adjustments.
• Working effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Taking into account technical and commercial relationships with end users, partners and service providers.
• Accurately tracking effort on tasks - recognizing scope and effort variances early, evaluating impact and raising issues as appropriate.
• Using best practice methods, quality standards, and guidelines on all project phases.

Key personal attributes

• Comfort working as part of a distributed team
• Working with minimal guidance once trained
• Comfort communicating with customers at all levels
• Excellent written and verbal communications in English
• Excellent problem solver and ability to work under pressure

Education and experience

Education

• Bachelor’s Degree in Information Technology, Computer Engineering or related field preferred. However, suitable and demonstrable professional experience will also be considered.

Required experience:

• System/implementation engineering for complex data driven solutions
• Scripting (PowerShell / .Net / C#/Java, etc.)
• APIs (REST, SOAP) including interfacing with Postman or Fiddler
• Data handling, including RDBMS (MS SQL)
• Technical and analytical skills
• Windows server/client
• Efficient, effective and respectful communication skills both with customers and within internal departments. Including:
• Listening, ability to identify and validate assumptions.
• Ability to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
• Delivery of technical information (written and verbal) to customers of varying technical expertise and experience
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Multi-tasking and time-management to prioritize and switch between varied tasks

Ideal additional experience

• Programming (e.g. C#)
• .Net framework
• MS Azure Cloud technologies (or equivalent)
• Policing or criminal justice sector within an IT environment

NOTE – Successful candidates will need to have been in the UK for 5 years and eligible for obtaining NPPV3 + Security Clearance.

Requisition ID: 11900

Reporting into: Manager, Solutions Delivery

Role Type: Individual

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.